Broken sound

Joel_S

Hello Borate-

Just as a summary, these are the possible Audio encoding settings in Debut:

Compressor is fixed at AAC

Preferred Channel Numbers: Ranges from 6 down to 1 but I always have left it at a setting of 2

Audio Quality/Bitrate: High Quality, Default Quality, Medium Quality, Low Quality, Very Low Quality, 192 Kbps, 128 Kbps, 96 Kbps and 64 Kbps

I have been set at Medium Quality for quite some time as I was not aware of any other setting that would make a difference. I guess I can roll through various Audio Quality/Bitrate settings to see if they will get to a good audio track at version 10.35 but that will take some time.

On that basis, I am not seeing any way to get to a CBR (Constant Bitrate?) of 384 or a sampling of 48 KHz? If you are saying I can get to those settings and that will produce MP4 files that will work at version 10.35 on my laptop, that would be great but I am just not seeing how I can get to those specific settings. While there are numerous settings in Debut, I just am not seeing how I can reach those specific settings. Yes, we lucked out that our laptops are similar and more importantly that you have the ability to forward legacy versions of VideoPad to me. Can I ask where you got those audio specs that you pasted into the forum here as a screenshot? Thank you.

borate

Your Debut output was at a CBR. The pasted stats were from the re-encoded file that succeeds.

So, If you want to experiment, try higher quality settings. Default is a good starting place. No guarantees that this will make a difference.

Maxence

Hello there, i'm from France and got the broken sound too this afternoon when VP offers me to upgrate to the newest version (10.28 in french).

Yesterday I use VP normally and no sound problem with every video. But I can't tell you the version of VP yesterday.

I try everything you said but still got the sound problem...VP is registered btw.
Here's my computer spec : i7 9700kf, 16giga ram and gtx 1050ti. I'm using like always .mp4 clip upload from my dashcam Blackvue dr-900s 2 channel in 4k or full hd.

The 64bit version you give, still got some sound problem. I try with the old 8.81version.exe (french) i've got and got the same problem as well.
I try the oldest version i've got (4.40) and miracle sound is on !!! So i'm gonna use this one with my registration code for now...

So i'm thinking of something, before installing the update VP work perfectly fine...after the update, no sound. So I thought, I may i've update from version 8.81 --> 10.28 but my licence work on "(This registration is for) Versions 9.07 (Windows) and 9.05 (Apple Mac) as well as any versions released prior to these versions." (cut from the mail you send me when I buy the licence)
My point is, now that i've update to the latest version, my registration code is broken ? Unistall and install 8-10 times to test what you suggest did delete my registration code ? I must pay for another one ??

Thanks for your response

borate

After purchase, upgrades are free for six-months. But they can be test driven unlicensed, to see if new features are appealing. You can always revert to your earlier licensed version if you don't care to register a more recent release.

Try this...

Delete all files in these two Windows folders...

"C:\Users\<PC Name>\AppData\Roaming\NCH Software\Components"

"C:\Program Files (x86)\NCH Software\Components" (or similar, without the X86)

Then reboot and install Videopad. If a component was corrupt, that should fix it.

Report back.

Maxence

Hello there,

It doesn't work at all !! I try everything but the 10.28 version is bugged on my computer. I even try the 8.97 ou 8.81 and same bug, but my computer is still the same so...

Btw I try to buy another licence code for the 10.28 today but still the same so I fill the refund form on your site and I'm going to use the old 4.40 version (which works perfectly) since the my licence code work on it too.

I'm really dissapointed now because the version I've got before your update was working perfectly fine. Plus, I'm in the 6 months of free update for my registration code...

Thanks

borate

Another version to test on your very capable machine. You don't have to register it to test whether it produces sound.

Of course, check the 'speaker' icon at right of the Windows taskbar to be certain that the VP volume hasn't been turned down or muted...

Right-click and OPEN VOLUME MIXER

And you did try the file removal suggestions in the earlier post? Do you have another machine that can be used for a test?

Maxence

Hello,

I've already tried the version you've give me in your post :s.

I've got sound no worry for me, as I say before, le sound of the video is good from 0:00:00 to 0:00:10sec and after blank.

I don't understand because before the update VP was fully fonctionable.

I try to remove all the files, and reboot many times my computer but still go nothing :s. No other machine to test because not enough power to do that...

Thanks

borate

Share the project that is doing this.

Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file.
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view"
Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

Maxence

Hello again,

So I make some test, a lots of test... I found some older version online such as 4.40, 4.58, 5.20 etc etc... to 10.04

I start to install, 4.40 to 8.20 in english, no sound problem

Since the 5.20 in french version, the downloader try to get the 10.28 version which is corrupted or doesn't work on my computer. Same on 6.30, 7.00, 8.20 in french only.

But in english it's working from 4.40 -> 8.20. After that, all video files sound don't edit after 10 sec...

borate

Share the project. Or upload a few files that do this...

Use a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum. Using Google Drive, if necessary change "restricted" to "anyone with link can view."

borate

Joel S wrote: All along there has been an audio track being created but I have never seen a waveform at such a reduced miniscule level. What I was seeing as a flat line was truly an audio waveform but it was so reduced in amplitude as created by the processing (at least on my laptop) of the embedded audio that it was constantly appearing as if there was no track being created.

Try this...

1. Open VideoPad Main Window -> Home tab -> Options -> Media Tab

2. Confirm the checkbox “Automatically normalize audio volume of external audio/ video files” is checked.

3. Uncheck this checkbox.

4. Clean the VideoPad cache under OPTIONS | DISK tab (to delete low volume sound cache).

5. Restart VideoPad. Add file. Wait for sound cache process end and add file on the timeline..

Why this occurs on a relatively few mp4s is still a mystery (at least to me), and it's being investigated.

Joel_S

Hello Maxence and Borate.

I am sorry to hear that Maxence is having the same problems I was having except he is dealing with French version numbers. It would seem like it doesn't really make a difference what version Maxence or I am running as long as we can get proper sound files for each .MP4 that we create. I am so grateful to Borate that he brought me down the path of using an older version in order to find a version that works. It seems like a sad comment on the Development side that the sound is broken in the newer versions but I am not able to do anything else about it except report it as I have done. I am sorry that Maxence has had licensing problems when he has gone back and forth between versions. I have to again say thank you to Borate since every day I am using my Debut to create .MP4 files and it is so reassuring to know that I have a solid way to create the proper sound file. It makes such a difference in the work I am doing.

Finally, Maxence, I know it may seem like a bit of travail but if you can prepare an example file for Borate to analyze, it might be a big help to you. If your file can be downloaded by Borate for analysis, it may make a difference in troubleshooting your problem. I am sorry I do not have any real solution except to go back to a version that works properly.

borate

Following the steps in my last post should solve the issue for any version. Your file plays correctly now, after unchecking the "“Automatically normalize audio volume of external audio/ video files" box in OPTIONS | MEDIA tab.

As shown in version 10.43

Maxence's issue may be different, but no file has be submitted for testing.

ingeniosus

Have the same problem in my "automatic formed" .cdo-file in Crescendo-

The stored sequence of notes is disturbed.

borate

Check out the Crescendo forum. And be aware that you are tacking onto a somewhat dated thread here. Note the date in each entry.

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