Hello-
I very much appreciate your sending me the link for the 64-bit version. I now have version 10.35 Professional installed. As I have moved up from my earlier version of 8.91 to 10.35, I have been able to use the same registration code that I was originally issued almost a year ago. I was unaware there is a need for existing users to pay an additional fee after 6 months in order to register it. I hope the fact that I am outside of that 6 month window since purchase is not the cause for my ongoing problems since I have never paid any additional fees beyond the original $40 US.
Once the new version was installed, I did the same test I have been doing and there is no change, no improvement. After waiting the few minutes to go through the processing of my MP4, the message highlighted in yellow that appears at the bottom of the screen goes away and I continue to be left with the "flat line" waveform for the audio track. I have added screenshots of that flat line audio file in my Google drive folder along with the actual 90 Megabyte MP4 file that I am using for testing.
The link for the actual MP4 file is: https://drive.google.com/file/d/1sq7xWReNCvDYf35qgQLz3OgaEZkDEJNO/view?usp=sharing and the link to see the screenshot of the flat line audio form is: https://drive.google.com/file/d/1QFUB30Ofd1xgvkqjR1Y9aPOKDAtfbrfm/view?usp=sharing. As you can imagine, there is not really much to see when viewing that flat line waveform screenshot. I still have no audio file at all being created in VideoPad from this 90 Megabyte source MP4 file. As a result, I did take your suggestion and used the Pazera-Free-Audio-Extractor_64bit program to create a separate MP3 file from the 90 Megabyte MP4 file above. When I attempted to simply add that newly created MP3 directly to the Audio track in VideoPad, the result was a proper audio file though it was quite muted when played in VideoPad. Note when bringing this MP3 file into the NCH WavePad Sound Editor program, it playing perfectly and the sound was not muted in any way. It just seems very clear there is something that is blocking or preventing any audio track from being created in the expected way when I load any MP4 files from Debut into VideoPad, regardless of the version and regardless of the size of that MP4 source file. I have tried numerous MP4 files, all of them generated in Debut and continue to get no audio. For the record, the settings for the video and audio on these MP4 files from Debut are:
Video: AVC, kbit/s varies between 50 and 256 kbit/s, resolution is 1280x702
Audio: AAC, 158 kbit/s CBR, Channels: 2
I am really looking for help to get this resolved or the whole purpose for my buying VideoPad has been defeated.
Thanks again for following up with me.
Joel Stevens
