No audio at all

borate

It's unclear why VP is balking in your system. With what version was the project that doesn't open all transitions created? There were changes in architecture between 7x and 8x, so not all functionality is guaranteed to be backward compatible. It's usually wise to edit and export with the same - or close to the same - VP version.

As for the admin logon, few others have reported that need. This hints that your system is not properly registering VP essential files.

If this is a different project than the one shared earlier, please upload it so someone can see what you see. We don't need to export, just the PORTABLE project.

http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained. Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT. On the server, don't forget to copy a shared (public) link to paste into your post or PM.

Wendy_Thacker

It was behaving well until I decided to upgrade it. With the new installation of 8.35, I started a new project then just added a few video files from different sources and none of them processed properly and all of them were identified as audio files when all of them were video files. I'll see if I can recreate it and send you the link.

borate

Strange indeed. No similar reports AFAIK, and 8.35 is working well here. Have you tested VP on another machine?

Wendy_Thacker

I don't have another machine.

See if you can access this https://www.dropbox.com/s/zoriojpt62vz2e7/Test 30-4-20.vpj?dl=0

borate

Yes, but that's simply the VPJ control file. What's needed is the PORTABLE project that contains all source files as well.

In essence, click OPTIONS | DISK menu and Clear Unused Cache Files. Then load the project fully on the timeline

Click the 3-lined 'hamburger' menu at the top-left of the window. Click FILE | SAVE PORTABLE PROJECT AS.

Upload the resulting numbered folder to the server.

Make the link public (share it), copy the shared link and paste it here.

Does your PC have an Intel or an AMD processor?

Wendy_Thacker

https://www.dropbox.com/sh/s4v5bxj06c636du/AACpb8C6YPQhi_qovSK1OiN6a?dl=0 Try this

Oddly enough, if I move a video into videopad, where it has no sound then open wavepad from that file in videopad, the audio is perfect

And I have an AMD processor

borate

Nothing to substantiate this, but the fact that your processor is AMD may be a factor. Specifically, what AMD processor? There's something about your PC...

We will submit this info to the developers.

Your audio file played fine, as did your earlier project for both Nat and me.

Missing in your portable project are MOV files 3983 and 3984. However, they are listed as Sound Files, where normally an MOV would have video. If you upload them independently they can be checked.

[deleted]

"......Missing in your portable project are MOV files 3983 and 3984. However, they are listed as Sound Files, where normally an MOV would have video. ...." (Perhaps there is an incompatibility here ?? can MOV files exist in two forms?)

The vpj file from dropbox (there were three files) downloaded the project but it was missing IMG-3984.MOV... but .....Type: Sound Clip??

However despite this oddity being missing I carried on loading. The File IMG_3983.MOV (which should be a video clip (??) loaded as a sound clip to the clip bin as Borate points out....

HOWEVER, the VERY odd thing is that IMG_3983. MOV plays as a video in VLC...

In fact the download was ALL audio!... and this played.

The next very odd thing is that I could load IMG-3983.MOV DIRECTLY to the VP clip bin (and not via the vpj file) and it loaded correctly and played normally with the sound......

It seem therefore that the vpj file is somehow corrupted and sees the MOV file as just audio. Perhaps this has happened when the project is saved as a portable file? Does a normal Save Project vpj reload the project correctly?

Nat

Wendy_Thacker

Now you see my conundrum. Even if you look at the audio file, there is actually no audio. But it recognises it if you open it from another program. This was a new project with mov files added from previously successful videos

[deleted]

Hi Wendy

I sent a note to the devs to take a look at this post. Perhaps they can spot something.

What I found here was...

Three files downloaded IMG-3983.MOV audio test.wav and untitled.vpj

Running untitled.vpj failed to find an indicated file IMG-3984.MOV which was missing but by pressing the Finish button VP carried on and loaded both the audio test.wav and the IMG-3983.MOV file to the audio bin. The video clip bin was empty and the timeline was also empty

Dragging either of those files from the audio bin to the timeline only produced a playable audio track (even though one file was meant to be a MOV.)

Reopening VP and directly dragging IMG-3983.MOV to the clip bin and then to the timeline (not using untitled.vpj ) resulted in a normal, playable clip with a normal playable audio track.

It suggests that the vpj file is somehow corrupted/faulty and for some reason may see your MOV file as just audio. Did you use Save Portable Project As when you posted to the hosting site, or did you upload the files separately? In which case the vpj file you uploaded might not have been the correct one.

Using Save Portable Project As ensures that everything is saved for the specific project to be moved.

Regards

Nat

Wendy_Thacker

Thanks Nat

in the bin are two mov files which are playable videos on any other platform and the other is the audio file from opening one of the mov audio tracks in wave pad. I wanted to see if the mov file was corrupted when transferring it to vp

And I sent the link to the folder that was created when I saved it as a portable file. That was all that was in there.
This vp was downloaded this morning because I had to get a video out and used 7.2 to get it done but now 7.2 doesn’t always load the transitions.

Thanks again

Wendy

[deleted]

Hi Wendy

As mentioned I only got one MOV file here, The vpj file seemed to expect another.(Borate seemed to miss two!) but this one came over into VP as just audio. It loaded as a normal clip when dropped directly in VP or VLC so in itself it must be normal but the vpj file faulty. MOV files have two tracks I believe and possibly the vpj file just sees the audio track, a defect perhaps introduced when the file was created.

I expect the Devs will get around to looking at this post shortly and will pinpoint something.

Nat

Wendy_Thacker

I looked at this, this morning. I am the only user and my account is already set as administrator. I also cleared cache and temp files and uninstalled the old vp using revo and restarted the computer between steps

borate

Despite the fact that you are the administrator, right-click on the installer and RUN AS ADMINISTRATOR.

What model of AMD processor is being used? These issues hint at an incompatibility as no Intel user has been able to replicate them. Earlier lack of audio bugs have been fixed.

Bcd62, also posting to this thread with success as admin is running an Intel processor.

Wendy_Thacker

So uninstall then re install as administrator? And I’ll let you know in the morning what version of processor I have

[deleted]

Hi Borate and Wendy

Indeed odd. You lacked 2 files with the vpj you used. I only lacked 1 file with the one I used. My dropbox download was........

This is the vpj and the MOV that seem to have the problem. The second MOV is missing. That's the reason I asked if the above was the result of a Save Portable Project As and not an upload of separate files.

Nat

borate

Took another stab at downloading https://www.dropbox.com/sh/s4v5bxj06c636du/AACpb8C6YPQhi_qovSK1OiN6a?dl=0

This time results mirrored Nat's - 3 files (including the VPJ), MOV 3984 missing. The VPJ load resulted in two audio files, no video.

However, when MOV 3983 was loaded directly it played both video and audio.

If then the project file is re-saved, the new VPJ subsequently loads the MOV as A/V and works as it should.

Wendy_Thacker

Thanks everyone for looking into this. I've just uninstalled using Revo, restarted and reinstalled "run as administrator" v8.35. I loaded the portable project from Borate and still only get audio files which don't play. If I right click on the files in the bin, I can run them in Windows media player, so they are intact playable videos but it seems that vp isn't recognising all the bits in order to play them as video with an audio track.

And I was asked what processor I had. The system info shows:

Windows 8.1

AMD A4-5000 APU with Radeon(TM) HD Graphics 1.50GHz

4GB RAM

x64-based processor

The other thing I noticed is that the icon is missing from the vpj file in all my folders. It shows as a generic icon .

borate

Hints at your PC not installing all components.

Going back to an earlier statement about unlinking audio/video, then dragging an audio clip to the bin - it won't show up there.

When you've used REVO, have you deleted all VP registry entries as well, not simply letting it run the windows uninstaller?

Delete all files in these folders prior to reinstall as administrator...

"C:\Users\<your name>\AppData\Roaming\NCH Software\Components"

"C:\Program Files (x86)\NCH Software\Components"

Wendy_Thacker

Thanks and yes I deleted all the files using advanced so it captured them all.

Deleted all files in the Components folders. No difference. I also tried an install using "troubleshoot compatibility" first .

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