No audio at all

borate

Folks in this forum are very responsive, as seen above.

As Nat verified, the project plays just fine, after making the balance slider centering adjustment.

Please list the specs for your PC: CPU/GPU/RAM and free space on C/

Wendy_Thacker

Wendy Thacker wrote:

Hi, I had to reinstall an older version of Video pad but don't have the recovery key. The email I used was an email that I no longer have access to and now I can't export my videos because it says that my version is only a trial version. My issue is that my original file registration details are located on an email server that I no longer have access to.

It's asking for a security key... What do I do? I bought the upgrade to the one that had the sound issues but it didn't give me a separate key and I can't access the original one.

So I clicked the trial version lite and this has no sound. I'm just going to reinstall the 7point whatever version because at least this one worked but I need a security key.

borate

Visit this page, explain the situation and include your old address. https://www.nch.com.au/support/regcontact.html

There should also be a CHAT prompt where help may be available.

After the licensing issue is solved, try this version. You might even test it now.

Have you downloaded the completed project from the above link?

Wendy_Thacker

I've sent an email re the key. The version you just sent also has no sound

borate

If you don't get a response to the email use the CHAT feature. https://www.nch.com.au/support/regcontact.html

Again, what are the PC specs? CPU/GPU/RAM? Have you downloaded this as protection, so the server can be cleared?

The issue is baffling as it can't be replicated by Nat or me using versions 8.10, 8.12. or the latest beta.

Is there no audio from the sequence only after export or is it missing as you are editing as well - played in preview?

If the latter, confirm the volume slider is to the far right and that no clips are muted. The track should like the image below for every clip...

There should be no RED X on any speaker icon.

Click on each speaker icon. In the box that appears, be sure that the volume slider is far RIGHT.

Last ditch efforts...

Clear Unused Cache Files, under OPTIONS | DISK tab.

Do a full UNinstall, using this free tool. Then reinstall the latest version.

Wendy_Thacker

Thanks for responding. How can I find the specs you are asking for. Task manager only lists as percent. Only 8% of CPU is being used and I've recently upgraded to 4tb diskspace.

The audio track is centred, not on mute and the clip volume is up. The audio is physically missing. If I click on the audio track, normally I can see spikes where there is change in sound volume but it is flatline. If I disconnect the audio from the clip and move it to the side panel, it should give me a separate audio track that I can use elsewhere... It just disappears like it never existed.

I also tried to load the chat but it spent 5 minutes "connecting to agent", so I submitted the online form.

borate

You can see CPU and RAM specs by clicking the Windows 10 notification icon (far right-bottom of the screen), then ALL SETTINGS | ABOUT. They are listed there.

When you state "If I disconnect the audio from the clip and move it to the side panel, it should give me a separate audio track that I can use elsewhere" to what SIDE PANEL are you referring?

Please close the program, then restart it. Before loading anything, Clear Unused Cache Files. Then reload the project.

If the audio track is still flatline, try the UNinstaller/reinstall suggestion.

Wendy_Thacker

Thanks again... I have windows 8 with 4Gb ram

The side panel is where I place all the video files before I start.

I have closed the program, cleared cache, restarted, disk cleanup and uninstalled and reinstalled... All in a variety of orders. I can probably do it in my sleep now lol

And I just tried Chat again. I'm not sure if there's a queue but all I'm doing is waiting

borate

Sure can't say that you haven't tried. ^_

Did you use the REVO uninstaller and give it permission to delete all files, including those in the registry?

When you place a single audio/video clip on the sequence, is there sound?

The 'side panel' is apparently the BIN (top-left) where clips are imported. When you import a clip there and double-click it, is there sound?

Have you downloaded the finished product from the supplied link?

Wendy_Thacker

Can I add an image such as the one you put in your earlier post?

And yes, I just downloaded Revo and uninstalled it, restarted and reinstalled the latest version. Still no sound. (And had to reinstall my network drivers lol)

[deleted]

Hi Wendy

I think the thing to establish for a start is if you can actually play bog standard files. So try this..

Go to this web page: https://file-examples.com/index.php/sample-audio-files/
Select the mp3 files by clicking the orange Select File Size tab on the right.
Click Download for the top 700kb mp3 file. This will open a play bar with the music playing.
Right click the bar and select Save Audio As .
Navigate to a suitable folder (I generally select the Desktop.)
Click the Save button.
Open VP and start a New Project.
Add the downloaded mp3 or drag and drop it from the desktop to the clip bin.
Drag and drop the clip from the bin onto the timeline.

Does VP look like this now, and does the mp3 play OK.

If it is a flat audio line then you have a faulty installation. The above screenshot is using the latest version of VP 8.23

If it is working OK then do the same test with an mp4 file......
Open this web page: https://www.appsloveworld.com/download-sample-mp4-video-mp4-test-videos/
Scroll down to Mp4 Sample Videos
Select the Mp4 10Mb 1280 x 720 file.
Click Download This will download to your Download Folder and will take a minute or so.
Open VP and select a New Project.
Add the downloaded Mp4 file from the download folder
Drag and drop it onto the timeline

Does VP now look like this and does the clip play correctly?

If you still see a flat line then something is wrong with your installation. This example was done with VP 8.23 and plays perfectly on my old Vista PC.

Nat

Wendy_Thacker

Thanks for the instructions.

I've followed all of this and even for the downloaded mp3 and the mp4 there is no sound. For some reason the only version that works is the 7.something. Any of the 8.versions have no sound capacity.

I'll have to wait for the key

borate

Use version 8.20. Though it couldn't be reproduced on this PC, some users had audio loss in version 8.10, which 8.18 fixed. It's understood that you tested the beta.

Try Videopad on another PC if available, to isolate whether this is an issue with your specific machine.

CHAT seems to be up and down. Success on 3/29 at 7:30 PST. https://www.nch.com.au/support/regcontact.html

To post a link to a screenshot or file in this forum follow the instructions here.

Jack11223344

Wendy Thacker wrote:

Thanks for the instructions.

I've followed all of this and even for the downloaded mp3 and the mp4 there is no sound. For some reason the only version that works is the 7.something. Any of the 8.versions have no sound capacity.

I'll have to wait for the key

Hi Wendy, thanks for your help. We are planing a new release today to fix this problem. In fact, the exported video can be play with sound using VLC player. Other player can't. But anyway, the next released version won't have this issue.

Bdc62

Decide to give it a try again ...

Downloaded what was under the last hyperlink from Borate, which turned out to be version 8.32 ...

again a flatline for any mp3-file

Installed my 7.02 again, and this works.

borate

Bizarre. Nary a problem for others, using most any version.

Does this Mp3 play? Right-click to save it.

One_Moment_In_Time_Winner.mp3

Bdc62

don't make me stupid ...

No, this was just a test with some songs that play just normal in any other player on my pc ....

And your "winner" is not available for me but can't see the reason why it would be different with that mp3.

borate

Yes, that's just a song from this PC and it should have been available for download. And, no, it shouldn't be any different then yours.

But apparently there is something different about your VP installation that is thwarting these files.

Upload and share one of the songs that won't display an audio track in VP.

Just re-ran your earlier linked test and both music and road noise from the MOV clip played fine in VP 8.32.

Try Martin's tip ... http://nch.invisionzone.com/topic/22431-video-but-no-audio-whatsoever/page/3/?tab=comments#comment-81541

Bdc62

Got it finally 😄💪

Customer Service proposed me again to install the latest version (8.35)

But also V8.35 didn't bring me any further.

I remembered though to have read somewhere that codecs are being installed by the app on demand ...

So I decided to start VideoPad once as administrator (Run as Administrator) and now it just runs as it should with sound.

So every time a want to include a new format, I need to start once as Admin, and from then on, I get sound for that codec.

Wendy_Thacker

V 7.2 now doesn't open all the transitions so I uninstalled and installed 8.35. It seems that it's not processing the files properly. The files are listed as audio files and not video files and the files used have been previously successful under older versions.

And logging in as admin is the only way I log in as I'm the only person using it.

I really can't see any future with video pad for me

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