Video but no audio whatsoever

[deleted]

Start a new topic. This thread is years old. What related to 2015 is not relevant now.

Nat

salah

i know,it is an old Topic, but i need Support. i paid Money for this Programm,and it doesnt work well.

without Sound is this Programm nothing for me.

borate

Obviously, something isn't right. What version of VP is being used, and is it Windows or Mac?

The best way to diagnose your issue is to be able to run it. Please share the project and someone will check it out. It's not difficult...

Here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material you can link it in a personal message (PM) to me, via the envelope above. Be sure to FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.

Wendy_Thacker

Sadly, I thought it'd be a good idea to upgrade.... Couldn't find my registration key so I even paid for a new installation. And now I have no sound. I've tried all the fixes above, uninstalled, reinstalled, deleted component files. The files have a flat line in the audio bar but if I open the files in any other program, the audio is there. I'd like a quick fix.... I can't upload without audio..... Just an add on. I separated the video from the audio and went to place it in the audio tab as a separate file and it disappeared. It seems that it's not recognising the audio at all and just puts in a solid flat line as a default because it has to put something.

heidi

Have any of you guys solved the problem?

I've been dealing with this for days, same issue.

No response from NHC.

Please help!

borate

Install this version and report back. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.

If the issue persists, share your project per the linked instructions in my earlier posting. Someone will be glad to check it out.

[deleted]

If you can..load a 2-3 minute film to VP that displays this behavior. Goto Menu/File/Save Portable Project As

Navigate to a suitable destination folder (or select Desktop) and then click Select a folder

VP will save a copy of all the component files as well as a vpj file in a dated folder.

Upload that folder (or all the individual components) to dropbox or a similar file sharing website, (e.g. Google Drive) Make it public and post the link to it on the forum.

Someone will download the files and reconstruct your project exactly as you have it and take a look for any problems.

Nat

heidi

borate wrote:

Install this version and report back...

Still doesn't work. I have my old and new license. The audio files appear with a sandclock at the corner that never goes away. When dragging the audio to the track appears like a solid gray block, no waves, no sound, even with the sound library, i can preview correctly, but when downloading, no sound.

Its really frustrating. Ive done everything i can

borate

Folks here will be glad to help...

What version of Videopad is being used? Please share your project, so we can take a look. It's easy, takes but a few minutes and can be done privately.

Echoing Nat's instructions, above, here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained.
Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.

heidi

borate wrote:

Folks here will be glad to help...

What version of Videopad is being used? Please share your project, so we can take a look. It's easy, takes but a few minutes and can be done privately.

Echoing Nat's instructions, above, here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained.
Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.

https://www.dropbox.com/sh/yjlh94kt5ppwnhe/AAC3_uAHSy78ZZTzO_4pNtkxa?dl=0

here´s a copy of my project. Must say i worked for along time with no issues.

Thank you

heidi

heidi wrote:

https://www.dropbox.com/sh/yjlh94kt5ppwnhe/AAC3_uAHSy78ZZTzO_4pNtkxa?dl=0

here´s a copy of my project. Must say it worked for a long time with no issues.

Thank you

now i´m working with V.8, but I upgraded when V.7 started failing.

I have a v7. license untill june

borate

There have been several similar reports of late, but the audio loss can not be replicated by NCH or the testers in this forum. That's the case with both of your projects.

Using version 8.23, they loaded and exported normally with audio intact. For a short while, here is the result of the video clip. Click DOWNLOAD to save it to your PC.

What are your PC's specs: RAM/CPU brand and #. To see this, click the Notification icon at the bottom-right of the Windows 10 screen. Click ALL SETTINGS | SYSTEM | ABOUT.

Can you test Videopad on another PC?

Try closing Videopad, then restart it and before loading anything Clear Unused Cache Files, under OPTIONS | DISK tab.

If that makes no difference, try a total uninstall using this free tool. After it runs the Windows uninstaller, select all the registry files that it finds and uninstall those as well.

Then reinstall Videopad.

A note has been sent to the developers. Please report your findings here after trying the above measures..

[deleted]

Looking at the 2 jpgs you posted I notice that the sound file still shows the "quaver" icon with the "eggtimer" in the corner. This suggests that the sound file on your setup (Mozart-Requium.mp3)did not complete or process fully, as it would then have shown the "waveform " icon. There has been a similar complaint where there was no sound and those icons were also present apparently without a conversion..

On that occasion also the dropbox files loaded OK and converted correctly. The mp3 in question here also downloaded and played normally in VP version 8.23 on my old Vista system....

I'll point this aspect out to the developers as well in case they haven't noticed.

Nat

heidi

borate wrote:

There have been several similar reports of late, but the audio loss can not be replicated by NCH or the testers in this forum. That's the case with both of your projects.

Using version 8.23, they loaded and exported normally with audio intact.

Hi,

I tried in two PCs, same issue, in Mac it works but I hate working in that computer, because every now and then the timeline sticks to the cursor, (don´t really know how to explain it) an wherever I move it, the timeline moves to right or left, so I must reboot Videopad.

I´ll look for my PC's references, but as I said before, I worked with VP fine for about 6 months in one of them. Installed in the other one when it stopped working.

It might be one of those Windows updates that f***s everything.

Thanks for answering anyway

borate

Never could reproduce the problem here, testing several versions. Same good result by others who checked it.

But a few users did report what may have been similar audio issues now allegedly remedied in this version. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.

Give this current release a go and report back.

Martin_Filion

I think I have a solution

This thread is old but I was having the same problem and this was the only thread that seems to talk about that kind of problem and I've found a solution:

Start the application with "Administrator" privilege by right clicking on it and selecting Run As Administrator solve the problem for me.

Thank you have a nice day.

😉

TheArtCube

AARGH. My friend sent me a vid so I could edit it, BUT THERE IS NO SOUND!!! I literally had to open the video on a different file then play it-AT THE SAME TIME AS VIDEOPAD! its as hard as HECK. Maybe fix the problem, cuz at this point....sigh.

borate

Share the file. Upload to a free server, get a shared (public) link, copy it and paste it here or to me in a private message. Click the envelope above.

What version of VP is being used?

StLukeAV

I have just had the same issue ... installing on a new, windows 10 PC, new download, and a new licence key. Its working fine on my other PC. I tried working on a video in videopad but got no sound in my headphones. Checked windows sound devices and my headphones were set as the default device. Checked windows volume mixer and no entry for VideoPad was shown so I was a bit confused ... I went to the videopad menu, tools, options and found that the audio playback was set to a display audio device for a screen I attached for a short while during the setup of the PC and while installing programs.

My assumption is that videopad picked it up when I first launched it but I did not specifically set any playback device in videopad - I just let it use the default windows device.

It seems that Videopad did not check the device existed before using it as playback ... I would have expected that if I had not made any changed to the VideoPad settings it would have continued to use the windows default, whatever that was. I would also expect that is the device is no longer valid that VideoPad would switch to the windows default rather than continue trying to use an invalid device.

TheArtCube

ok, einstein, i have no idea what you are talking about, sorry.

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