cutdeep46 wrote:
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Hi I had a problem with freeze up with 3.27 or something like that & I went looking for a fix & the site took me to that download which I thought was a
"fix" it was a fix alright, it down loaded a whole new "Build" & neutralized my keys - I sent in a note & they gave me the keys for the mix up
You are correct though we should not have to buy a new program each time they fix a bug with their program? Like "Pay to play"? I have purchased it a couple times. I am using 4.24 It seems to work with the VST & longer songs don't seem to freeze up. That is the bad part when a work freezes you loose it, no way to recoup, it is start over. They need a BUG FIX download section/ they need to mark the builds so you can see what it is before you unwrap it. Clients should not have to guess what they are getting lol... take care. cut
Over the years, I've written to NCH requesting that they begin doing like other software vendors do; and that is to have the web master add the current version numbers of each and every product they sell. It fell on deaf ears.
I'm almost certain they hide such valuable information purposely. That way, customers never have any confidence in what they are downloading. Actually, I think NCH stupidly names every one of the fixes and/or programs as "install.exe"!!
If you download that, and then try to find it on your hard disk drive -- God forbid! Until it's actually begun running (and has already corrupted some program installed on your system), you have no idea what it's actually installing!!!! That is just plain laziness on their part that they refuse to name files and also include the version number (within the filename itself).
Everybody else in the civilized world identifies their patches, updates, etc. with specific information, including the file date. At least, most of them do. But, NCH? They ignore requests from users.
Right now, I have a problem with my NCH "WavePad Sound Editor". It's over 3 months old, therefore NCH expects me to buy it again! WTF? I have software I paid once for years ago, and I still get free updates, including program updates and wonderful, personal, email support almost instantly from them! The products I'm referring to require much more programming skill than WavePad, MultiTrack Editor, etc.!!!
I'm scared to death to try to uninstall my current WavePad version. I do have the original download "install.exe" of it (which I renamed so that I would know what it was). But, due to NCH's paranoid and convoluted 2-stage registration process, I'm afraid that my original "keys" would not be recognized -- even though it's software that I paid for and resides upon my own computer!
I'm really frustrated.