Transfering Calls Problem

[deleted]

Hi guys,

First of all what a great product, It looks like this is going to fit the needs of my company.

I have a problem and I am hoping you are going to be able to help.

I have a PC with an Intel modem wunning Win XP Pro

A PBX with four incoming lines and 29 extensions.

IVM answers the phone fine. I am using the basic script at the moment !

I have changed the option 1 to dial 24 (Call Transfer)

When the computer answers I get the standard message, I press 1 on the phone I called I get silence and the extension (24) rings and I answer. I get the message press 1 to answer and 2 not too.

I press 1 and the modem hangs up and I loose both calls the one to ext 24 and the external call. :blink:

Help

The PBS I am using is a panasonic KX-TA624

The PBS manual says to transfer a call from a standard telephone

Press Recall enter ext no wait for answer then hangup..

Help me please ..

Cheers Guys

[deleted]

I have a little experience with IVM, I've just been evaluating it myself

Insteaad of using just '24' I think you need to put in !24 - the exclamation mark is the equivalent of the Recall (which your manual says you need to dial. I might be completely wrong but hey give it a try!

Mark

Jez Walton wrote:

Hi guys,

First of all what a great product, It looks like this is going to fit the needs of my company.

I have a problem and I am hoping you are going to be able to help.

I have a PC with an Intel modem wunning Win XP Pro

A PBX with four incoming lines and 29 extensions.

IVM answers the phone fine. I am using the basic script at the moment !

I have changed the option 1 to dial 24 (Call Transfer)

When the computer answers I get the standard message, I press 1 on the phone I called I get silence and the extension (24) rings and I answer. I get the message press 1 to answer and 2 not too.

I press 1 and the modem hangs up and I loose both calls the one to ext 24 and the external call.

Help

The PBS I am using is a panasonic KX-TA624

The PBS manual says to transfer a call from a standard telephone

Press Recall enter ext no wait for answer then hangup..

Help me please ..

Cheers Guys

<{POST_SNAPBACK}>

karmarule

guys please, I have this problem too! IVM looks GREAT, but solving the problems take a lot of time reading manuals, topics. at the end u got nothing. couple of month ago my problem was tha the IVM does not answer incoming calls with PBX's, the problem solved when I changed the modem! but now! I cant easily transfer a call easily without any problem! I want u to help me out with the issue; transferring calls in IVM. Some one ready to help?

[deleted]

Jez Walton wrote:

Hi guys,

First of all what a great product, It looks like this is going to fit the needs of my company.

I have a problem and I am hoping you are going to be able to help.

I have a PC with an Intel modem wunning Win XP Pro

A PBX with four incoming lines and 29 extensions.

IVM answers the phone fine. I am using the basic script at the moment !

I have changed the option 1 to dial 24 (Call Transfer)

When the computer answers I get the standard message, I press 1 on the phone I called I get silence and the extension (24) rings and I answer. I get the message press 1 to answer and 2 not too.

I press 1 and the modem hangs up and I loose both calls the one to ext 24 and the external call.

Help

The PBS I am using is a panasonic KX-TA624

The PBS manual says to transfer a call from a standard telephone

Press Recall enter ext no wait for answer then hangup..

Help me please ..

Cheers Guys

Hi,

Rather than using the dial option please try using the transfer option.

Also nch does not recommend using modems as they cannot be relied on very well and always seem to have these weird and wonderfull problems.