Vista and Express Scribe incompatibility

whitehrl

HELP PLEASE!!!! :angry: I upgraded to Vista in January and ever since I've had pedal problems with Express Scribe. I need to know if it's just a matter of buying a new pedal. This doesn't happen all the time but 90% of the time it does - and usually when I'm stressed by a work deadline!! When I plug in my pedal, I get a message that says USB Device Not Recognized. I have four USB ports so I can usually try them and MAYBE one will work, but sometimes it requires a restart, which may or may not fix it. I have to keep fiddling with it to get it to work. And once I get it going, I better not move or it will quit!!! And that's a pain because I transcribe sometimes 8 to 10 hours a day!!!!

Is there a fix for this or do I need a new pedal??? I use this for work and I really, really need an answer!!!!

Damian_Lettie

Regina wrote:

When I plug in my pedal, I get a message that says USB Device Not Recognized.

Try to narrow down where the problem is. Do you have any other USB devices, like a joystick or an external hard drive? Try plugging them in - do you still get the same error?

whitehrl

Yes, I've tried other USB devices and I don't get that error message at all. I have four USB ports and I've tried my memory stick in all ports with no error message.

whitehrl

I've posted that I have tried other USB ports and other USB devices on my computer and haven't had any trouble other than with my pedal. I REALLY just want to know if I need to buy a new pedal or if this issue can be fixed. Can someone help me, PLEASE????? :unsure:

krnotley

Regina wrote:

I've posted that I have tried other USB ports and other USB devices on my computer and haven't had any trouble other than with my pedal. I REALLY just want to know if I need to buy a new pedal or if this issue can be fixed. Can someone help me, PLEASE?????

Different ports shouldn't make a difference, unless you have a bad port which should show up with other devices. It sounds like you're floundering around a lot and getting yourself unnecessarily panicked. DCB (deep cleansing breath): First, get the instructions/manual/CDRom for the foot pedal, and read it through thoroughly to see if it gives any insights. It may be something as simple as re-running the install program from the CDRom. (And I would definitely recommend a reboot beforehand.) Also, go to the foot pedal mfg website, and see if there's any help, esp. with Vista, there. There may be a forum, troubleshooting/FAQ, or tech support that could help. If they have a tech supp or forum, be specific--here's what I used to do with XP, here's what I do with Vista, here's what works, and here's what doesn't.

If you're doing a lot of transcribing, do you need to unplug the foot pedal? What would happen if you rebooted, installed the foot pedal, rebooted, and then left it in the USB port, except when you actually need to take it out? If it's a matter of needing more ports, you can get port hubs--best to get powered ones.

Finally, one of the loveliest things about ES is the hot keys. Other programs have you using almost every key you have for hot keys, which is more an instant recipe for carpel tunnel, than for transcribing. ES uses single function keys. I'm physically unable to use a foot pedal and have used ES for about a decade with the hot keys, every day, often 3-4 and even 8-10 or more hours a day.

Good luck! KRN

whitehrl

OK, thanks for all your suggestions but the only thing that helped was the DCB! Just kidding! I don't have a manual/instructions/CDRom with the pedal because it's a plug-and-play with no instructions and no software. The software used was ES. And this is the foot pedal manuf website so that's why I'm using this forum! And I've used the FAQs and troubleshooting. I'd have to pay for tech support and I think I'd rather just get a new pedal!

Yes, I do a lot of transcribing and yes I have to unplug the foot pedal. I have rebooted, installed the foot pedal, rebooted and left it in the port. I don't need more ports - I have four and only use the one for the pedal.

Now, ES hot keys drive me CRAZY!! :blink: I don't know how anyone can use them. I suppose I can get used to them but it slows me down TERRIBLY and it just doesn't work. I can't get the hang of it.

So there you have it! I did hear from tech support that I may need to install new drivers for the pedal so it's compatible with Vista but they didn't tell me where to find them so if you can help with that, that's where I'm at now.

Thanks for responding! whitehrl

krn wrote:

Different ports shouldn't make a difference, unless you have a bad port which should show up with other devices. It sounds like you're floundering around a lot and getting yourself unnecessarily panicked. DCB (deep cleansing breath): First, get the instructions/manual/CDRom for the foot pedal, and read it through thoroughly to see if it gives any insights. It may be something as simple as re-running the install program from the CDRom. (And I would definitely recommend a reboot beforehand.) Also, go to the foot pedal mfg website, and see if there's any help, esp. with Vista, there. There may be a forum, troubleshooting/FAQ, or tech support that could help. If they have a tech supp or forum, be specific--here's what I used to do with XP, here's what I do with Vista, here's what works, and here's what doesn't.

If you're doing a lot of transcribing, do you need to unplug the foot pedal? What would happen if you rebooted, installed the foot pedal, rebooted, and then left it in the USB port, except when you actually need to take it out? If it's a matter of needing more ports, you can get port hubs--best to get powered ones.

Finally, one of the loveliest things about ES is the hot keys. Other programs have you using almost every key you have for hot keys, which is more an instant recipe for carpel tunnel, than for transcribing. ES uses single function keys. I'm physically unable to use a foot pedal and have used ES for about a decade with the hot keys, every day, often 3-4 and even 8-10 or more hours a day.

Good luck! KRN