Hi
I would like to do the following:
- make an outbound call (to a regular phone number)
- if IVM detect an answering machine --> give try to dial a phone extension
I found I can do this by setting a different OGM "to start with if answering machine"
and, in this OGM set Dial option to dial phone extension.
How will I be able to wait for the called customer to answer?
After Dialing the phone extension the only "useful" option is "Go To OGM"
where I can do a loop waiting the customer to answer.
Is this the only way?
thank you in advance
stefano