Vivienne wrote:
Thank the Lord! I thought I was going crazy trying to get my files to load and then they just showed zero on the display in Express Scribe and were instantly deleted. I mean, obviously I want to know how to fix the problem, but such a relief to know it's a comon problem and not me being an idiot. I was up half the night trying to work out how to solve the problem .... C'MON EXPRESS SCRIBE PEOPLE, FIX YOUR SOFTWARE! 
Hi,
DSS is a proprietary format, not an open standard, and unfortunately some of the newer recorders don't implement DSS in a way that is compatible with our software. The only work-around that we can suggest is to make sure that the person sending you the files is using SP mode on the recorder.
If the recorder supports other open formats (like mp3) it is always better to use them.
If your program crashes when you attempt to load or convert a dss file it is possible that the file is corrupt. Ask the user to redock and resend the file to you.
If you get a strange endless repeating of the file, or a truncation, and you first installed prior to 6 January 2005, please install the more recent dss32.exe from www.nch.com.au/components <http://www.nch.com.au/components/index.html>.
