incoming default folder

smgadmin

:unsure: Our users computers are all set to transfer files to the secretary's incoming folder which is on the c: drive. We had Express Scribe set up to look at that folder using the upload button so that she could select teh next file according to priority etc. Since it was re-installed after a computer upgrade, (version 4.30) I can no longer set this as the default so every time she looks she needs to navigate from the default (in her documents) to the incoming folder.

There seems to be no way of setting our incoming folder as the default. Am I missing something?

Damian_Lettie

smg wrote:

Our users computers are all set to transfer files to the secretary's incoming folder which is on the c: drive. We had Express Scribe set up to look at that folder using the upload button so that she could select teh next file according to priority etc. Since it was re-installed after a computer upgrade, (version 4.30) I can no longer set this as the default so every time she looks she needs to navigate from the default (in her documents) to the incoming folder.

There seems to be no way of setting our incoming folder as the default. Am I missing something?

Is your secretary using Load or Sync? If she's using Load, then Scribe should remember the most-recently-used folder. If she's using Sync, then the source folder is set in Options -> Incoming -> Properties -> "Source folder", with the "Receive method" set to "File Copy".

smgadmin

nchdl wrote:

Is your secretary using Load or Sync? If she's using Load, then Scribe should remember the most-recently-used folder. If she's using Sync, then the source folder is set in Options -> Incoming -> Properties -> "Source folder", with the "Receive method" set to "File Copy".

She prefers LOAD as this usually displays all the files available in the incoming folder. She can then select the most appropriate (and see how many are left to do). Another secretary can also dip in to the same folder. SYNC just uploads the next or everything indiscriminately.

When she navigates to it she can view etc. but the next time she tries it opens the my document folders again...

Damian_Lettie

smg wrote:

She prefers LOAD as this usually displays all the files available in the incoming folder. She can then select the most appropriate (and see how many are left to do). Another secretary can also dip in to the same folder. SYNC just uploads the next or everything indiscriminately.

Have you tried Express Delegate? You could use it to setup rules to automatically assign dictations to any number of typists based on criteria like priority.

When she navigates to it she can view etc. but the next time she tries it opens the my document folders again...

Do you have the same problem with the new Scribe v4.31?

What version of Windows is she running?

smgadmin

nchdl wrote:

Have you tried Express Delegate? You could use it to setup rules to automatically assign dictations to any number of typists based on criteria like priority.

Do you have the same problem with the new Scribe v4.31?

What version of Windows is she running?

smgadmin

Just tried 4.31 - same thing happens, can't stop it going to "my documents" first! Using XP Professional. Bizarrely the other secretary with the same setup can always go to the standard incoming folder (across the network with a mapped drive).

I am trying to avoid the extra complication of Delegate because it all worked so beautifully well without it before....

smgadmin

We have 2 apparantly identical computers, both using Scribe 4.3, one of which will manually load from the last folder used, the other will always open with "my documents" and needs then to be navigated to the incoming folder. Is there a setting in Windows XP which will affect this?