XP Version hangs up calls after 4 tones

Falmer

When I am calling a number, the XP version of the software hang up my call after about 4 tones, and displays the error message: "Error. Other side said: User not found".

I am certain that this number exists and works (I call it everyday with skype), and there is no answer machine or fax on this line.

Falmer

Bump!

pythonpoole

"User not found" usually indicates that either

1) The obvious: That extension doesn't exist

2) The not so obvious: The dial plan has not been configured properly and is causing calls that should go through on an outside/VoIP line to be routed internally instead. This applies especially to users who are using ET in combination with Axon.

Note: The 4 tones are generated by Express Talk itself to indicate a general error. When you hear those tones do not assume that the call was taking place and hung-up after the tones, the tones are the result of a call being hung-up or not taking place at all. Even if you are completely disconnected from a network, Express Talk will still play those tones for every attempted call just to indicate something went wrong.