MichaelJee wrote:
Hi Minnesota Bob,
Apparently so, as no one has asked, in either a ticket, nor the forums a question like yours.
1 – You trialed a version many years ago and purchased it recently; did you happen to trial the actual version you were about to purchase as well? V4.03
I believe I said it was last years version. I didn't think that it had changed that much. It worked very well. I was having a minor problem with it this year. One that I realized, after a long period of time, was nothing more than a dropdown that got set. A simple problem that I am sure your techs could have answered in a couple of seconds. and was never answered here. The real problem I had was getting help. A statement I still stand by. One in which I hope you have passed on to your management.
2 – When you buy support with an application, it costs US$8. To be able to absorb hours of a SME’s time like now, for that price, is quiet reasonable I would think.
I didn't see the need to pay the extra for a program that worked fine last year. I have run across two problems with the new version, the first was a bug. After a lengthy process on this forum that was fixed. I tried to purchase the support after I paid for the program but was unable unless I payed considerably more. If you do not see the inherant conflict of intrest issue invloved with your policy, I will not be able to explain it to you.
3 – I’m sorry that you found it hard to locate the correct support channel, though its quiet simple.
- Type “NCH” into Google
- Click first link
- Click on Support, top right hand corner
- Click on Technical Support
- Click on Mixpad
- If your issue isn’t listed, click on the link “None of the above answers my question. Contact Technical Support...”
No login is required, and many 100,000’s of customers have accessed us this same way. If you have a suggestion to make the site less “cumbersome” to use, then please do let me know.
I guess I was pretty stupid to go to your website and look, I should have checked Google first. I did go all over your documentation but couldn't find anything. I spent about three hours looking for something. the only thing I could find is notices that said you would talk to me if I paid you more, in fact it was about as much as the software cost to talk to anybody. I'm not saying the information was not there but I couldn't find it (yes I checked the manual).
4 – You are mentioned “tracks” and this post is the Wavepad thread, which is incorrect. If you are indeed talking about Mixpad, can you confirm that the tracks play at normal speed using a media player? Do they play at normal speed in Wavepad? What format are they? Please detail your issue Minnesota Bob, and I would be more then glad to assist in the public forums.
I stated I was using Wavepad and I placed the thread in the Wavepad forum because of that. I did state track because I thought that is what I was using. I appoligize for using the wrong terms but you failed to tell me what it is. I get multply tracks in Mixpad and one track in Wavepad was my thoughts. But wrong I am. I did try all the other things you mentioned and they all worked fine.
Alternatively you can open a support ticket that your aware of the process.
Please see conflict of intrest statement and other statements above.
A simple: check the speed settings under the Control menu would have been enough.
Thanks
Michael