IVM & PBX setup

[deleted]

Hi,

There are a few unanswered messages on this topic already, but I also like to know how to setup IVM with PBX.

In my case I would use IVM to answer 3 direct lines. These lines have another tel. no. than our company phone no. which connects with the PBX.

So 3 incoming lines (1 number), and IVM answers the calls. No problem. How to connect the PC with IVM to the PBX in case I want to transfer a call to an extension on the PBX? Do I connect a 4th line between the PC and the PBX? THen have IVM dial the extension number?

Or should I use a different setup?

Thanks for your help.

Martijn

mdkinc

Personally I would put all lines into VPBX and it is integrated with IVM.

It works great

Max

pythonpoole

As indicated above, it would make it much easier if you could use NCH's free Virtual PBX software (Axon) to take over the current PBX solution you have. Axon integrates and works flawlessly with IVM to provide a perfect PBX call management solution. There is a very limited number of possibilities when trying to integrate with third party PBX systems, and compatability may be a problem.

The problem you may have if you do decide to switch to Axon is that it is entirely a VoIP based system, so if you are currently using an Analogue based PBX solution, then using Axon as a replacement PBX will not work unless you either plan to upgrade the phone system to (digital) VoIP phones or to purchase ATA adapters for example. Obviously it depends on many factors (eg the size of the business / number of phone extensions) that will determine whether switching over to Axon is a feasible solution, although it is worth considering knowing that you will have no problems routing and managing calls across the phone system with IVM.