Bob,
Thanks for trying to describe to me your issue, though you have left out much information.
1 – What OS are you using?
2 – Assuming you have read my link above, you understand what normalizing is and isn’t. Please look at the language you are using.
The audio had been completely stripped from the file
Audio / visual compression and conversions create a new file, they aren't (shouldn't be) stripping anything from the original.
4 – Does turning the normalizing off let Switch work normally?
5 – What file type are the source files? Are you able to send it in for testing?
Thanks
M