recording issues with analog phone and TAPI card

ace

I am Trying to run a 4.05 dialdictate software over TAPI card TELCURL4LV over a analog line.

When pressing 9 to record there is no beep to give a cue to the user to start recording.

When the software was run using VOIP lines then the beep is coming properly but with VOIP there are chances of voice cuts

CAN ANYONE HELP. I AM completely at a loss. Anyone knows any settings that need to be done on the software that came with the TELCURL4LV hardware

-thanks

Mccool

zktech

ace wrote:

I am Trying to run a 4.05 dialdictate software over TAPI card TELCURL4LV over a analog line.

When pressing 9 to record there is no beep to give a cue to the user to start recording.

When the software was run using VOIP lines then the beep is coming properly but with VOIP there are chances of voice cuts

CAN ANYONE HELP. I AM completely at a loss. Anyone knows any settings that need to be done on the software that came with the TELCURL4LV hardware

-thanks

Mccool

Record a new value for the record tone. Just record the word "Recording" and see if you hear that. I have found their tone to conflict with most PSTN equipment. If you hear the new recording then you know their tone frequency will not work with your TAPI equipment.