Inaudible outgoing voice

RegRiv

I just set up my free Express Talk account. I plugged in my new Office Depot headphones; Cyber Acoustics AC-201 ($21). When I make phone calls, I can hear the caller clearly. But my voice is totally broken up & it sounds horrible!

We're using a Comcast cable connection. I'm on a wireless laptop, but we tried hard wiring it as well, to no avail. Can anyone suggest anything for us to try..to solve this outgoing sound issue?

Thanks so much!

Ps: the message says: "Unable to auto-detect public IP. Using private IP".

pythonpoole

The error indicates you have a firewall blocking Express Talk, this is probably the firewall built into your router.

In order to free the connection, you should forward the following ports to the PC:

UDP: 5060, 8000-16000

For information on port forwarding, see www.portforward.com

When you have finished, run the built-in network setup wizard in Express Talk and make a test call.

RegRiv

Hi Python. Thanks for your suggestions. I tried resetting my local SIP from 5060 to 5070. But that didn't do the trick. (And my RTP ports were already at 8000.) So, I went to portforward.com & bought their forwarding package. But when I went thru their menus to set it up, NCH Express Talk wasn't on their automated menu. They had hundreds of other programs they supported - but not this program. So, I sent them an email asking for assistance ..since I don't know how to even find the manual codes. I'm waiting to hear back from them.

(I'm trying to get the softphone running to do a pre-employment test for a UK company.)

That's the latest in my saga. Thanks for explaining about the firewall situation. At least I now have a clue about what's causing this. :huh:

pythonpoole

Sorry, I should have made it clear that purchasing the portforward.com software is not required, portforward.com also provides (free) instructions on their website to set up port forwarding manually with your router.

Since Express Talk is not on the list, you should select X-Lite. Note however that they do not use the same ports exactly so you'll need to use the instructions as a guide and then change it so you forward:

UDP port 5060, and

UDP ports 8000 through 16000

to your computer's IP address.