Lsu Edu Live wrote:
Why has no one ever received TECH SUpport that resolved all theri problems ? Is this a one man company ?
Hi,
No its not.
If running on Vista and you are having trouble writing a file to a destination, please try the following.
1) turn of user account control (located in user accounts in the control panel after clicking on the user you are logged on as)
2) If user UAC is off and it still doesn't work, Close prism, then right click the file that you normally click to run it and click "run as administrator"
3) If that fails, then again, right click the file to run prism, and click properties. then click the compatability tab, and select the option to run the program in compatability mode for xp sp2.
If all above methods fail, uninstall the software, then on the install file, Do the compatabilty thing as described above. But also check the box to run the program as administrator. then run the installer to install the program.
Please let me know if these methods do, or don't fix the problem so we can get the programmers to have a look at the code.
Also If there is any trouble with conversions, in options there is an option to use ffmpeg first, this fixes a lot of conversion problems if they arise.
Thankyou