We're having the same problem. Tracks appear to import and have different names but under the "Dur" column, they all have the same size as the first track on the CD and have the same audio content as the first track.
We're running WinXP Pro, SP3 and Office 2003. Nothing else but Express Scribe v4.23 installed.
I've found that if I rip the CD first converting from .cda to .wav with 3rd party software that I can import the files and they work fine. This is really not a solution but a work-around. Not really something that I would want our end users to have to do.
Is the old software still available online?