Setting up IVM

Vatra

Hi all knowing more than I,

This program seems to be cool and should be beneficial to my needs, that said I’m having some difficulty setting it up I have installed it and am running a windows XP computer can more than handle it. Here’s the problem I have road runner HS cable and phone, which comes through an Arris router from there I use a Lynks wireless router for the home w/ this cpu wired directly to it (the Lynks). When setting IVM up and running it the lower blue box says unable to address of server. I go to settings and then telephone, entered the name, then the SIP which is mye road runner phone number, put in my accounts password, and now I called the internet provider (Road Runner) and was told that the providers IP address (10.88.108.107) which I entered in the box . I am also seeing “server did not respond to register (user sip {my phone number} @ 10.88.108.107) I also see “ Unable to auto detect public IP using private IP”

What am I doing wrong or need to do right?

pythonpoole

First of all, when I sent a ping request to 10.88.108.107, there was no response. Usually this indicates the IP address/host name of the server is wrong (so I would double check with Road Runner).. however it is possible Road Runner is simply blocking ping requests).

'Server Did Not Respond To Register' would also indicate the IP address / hostname of the server is wrong.

Secondly I recommend running the Network Set-up Wizard built-into IVM. (Under Settings -> Telephony -> [select a line] -> Properties -> Networking [tab]). This should help solve problems with being unable to detect the public IP address.

Vatra

pythonpoole wrote:

First of all, when I sent a ping request to 10.88.108.107, there was no response. Usually this indicates the IP address/host name of the server is wrong (so I would double check with Road Runner).. however it is possible Road Runner is simply blocking ping requests).

'Server Did Not Respond To Register' would also indicate the IP address / hostname of the server is wrong.

Secondly I recommend running the Network Set-up Wizard built-into IVM. (Under Settings -> Telephony -> [select a line] -> Properties -> Networking [tab]). This should help solve problems with being unable to detect the public IP address.

ok did just that and this is what it now reads in the blue window line by line

Running SIP network Tool

Checking Internet is connected

Stopping SIP engine

Opening internet ports

SIP Port 5070 (UDP) opened Ok

Local network IP is 192.168.1.100

This computer is connected to the internet over a network using a NAT, router or internet Connection sharing

Checking with STUN

NAT is symmetic so STUN will not work

Checking for a UPnP NAT

No UPnP NAT router found

Because NAT or router is symmetic networking will be slow unless you setup NAT manually

SIP tool finished

Restarting SIP engine

SIP private is 192.168.1.100:5070

SIP number: 845 XXXXXXX@192.168.1.100.5070

Server 10.88.108.107 did not respond to register

pythonpoole

Yeah, I'm still inclined to think the IP address they gave you (10.88.108.107) is not right.

Usually VoIP services will provide you with a host name (e.g. sip.roadrunner.com) rather than an IP address, in fact it would be highly unusual for them to give out an IP address.

(mostly due to the fact that if the IP ever needed changing, using a host name wouldn't require any change on the user-end, but using an IP would require every single user of their service to manually change the server address (not to mention an IP is a lot more difficult to manage and remember than a host name)).

On top of everything, the fact you can't ping that IP just adds to the likelihood of it being incorrect.

So yeah, I would double check with the provider for the server address.

Vatra

I'm not computer savvy but that sounds very logical So i entered roadrunner.com still not connecting I bet this is so simple and vow not to give up thanks anyway