call waiting

d1rage5

when i am on a call i hear the call waiting tone for another call, does anyone know how you would pick up this call?

pythonpoole

It depends on the phone you're using. Unlike analogue telephony, VoIP phones don't use tones or flash hooks to signal switch lines, instead the phone manufacturer will develop their own method to switch between phone lines and then use the standard SIP protocol to relay this information to Axon / the PBX.

For some IP phones and soft phones there are 'line appearance' buttons which allow you to switch between virtual 'lines' as needed (e.g. when a call waiting call comes in, the 2nd line appearance button flashes, and user can switch to the call waiting call by pressing the flashing button). On other devices, the old 'flash hook' (hanging-up and quickly picking up again) can trigger the device to relay a line switch to Axon, or sometimes there will be a clearly labelled 'Flash' or 'Link' button on the phone itself you can use to switch calls.

Note 1: Not all IP phones or devices support multiple lines/call waiting (in VoIP telephony, Call Waiting is the same as having a 2nd line appearance for incoming calls)

Note 2: Some IP devices need to have their Call Waiting feature enabled before it can be used

d1rage5

pythonpoole wrote:

It depends on the phone you're using. Unlike analogue telephony, VoIP phones don't use tones or flash hooks to signal switch lines, instead the phone manufacturer will develop their own method to switch between phone lines and then use the standard SIP protocol to relay this information to Axon / the PBX.

For some IP phones and soft phones there are 'line appearance' buttons which allow you to switch between virtual 'lines' as needed (e.g. when a call waiting call comes in, the 2nd line appearance button flashes, and user can switch to the call waiting call by pressing the flashing button). On other devices, the old 'flash hook' (hanging-up and quickly picking up again) can trigger the device to relay a line switch to Axon, or sometimes there will be a clearly labelled 'Flash' or 'Link' button on the phone itself you can use to switch calls.

Note 1: Not all IP phones or devices support multiple lines/call waiting (in VoIP telephony, Call Waiting is the same as having a 2nd line appearance for incoming calls)

Note 2: Some IP devices need to have their Call Waiting feature enabled before it can be used

one item to clearify the call is coming in on an fxo line so it would not show on a second line as its the same call. i would have to check with the phone itself. one is a gx2000 grandstream.

GWHOSTING

now what i'm curious is how call wating would work if i was using sip to send calls out to a landline or mobile phone, how would this be odne? Can you with the axon software put all incoming calls into vm or into another q in order to pass it on to someone else while i finish up the current call?

Just an idea

Michael