extions that dont exist

d1rage5

when a client calls in and dont dial the correct ext# the call gets dropped. is there a way to have the system say things like that is not a current ext please retry.

or is there a way to have it repeat the annoucment until that make the correct choice?

yes there is a company directory but the bone heads that call in still cant seem to punch that right ext.

pythonpoole

If you're using IVM to transfer calls to the extension number they put in, you can limit the accepted data values (e.g. from 100 to 110) and any numbers outside of that range will automatically trigger IVM to say the number was invalid and to try again (repeating the OGM)

d1rage5

pythonpoole wrote:

If you're using IVM to transfer calls to the extension number they put in, you can limit the accepted data values (e.g. from 100 to 110) and any numbers outside of that range will automatically trigger IVM to say the number was invalid and to try again (repeating the OGM)

two things where is this done in IVM?

and what about if the ext are not concurent? ie... ext 100 to 115 then 200 and 300 and 400.

d1rage5

dan wrote:

two things where is this done in IVM?

and what about if the ext are not concurent? ie... ext 100 to 115 then 200 and 300 and 400.

could i create a list under limit acceptable values and put the ext numbers in it?

d1rage5

dan wrote:

could i create a list under limit acceptable values and put the ext numbers in it?

This worked i created a commond delimited file with the ext number assigned and it works great.

GWHOSTING

hi;

so how did u get it to work?

thanks

Michael

d1rage5

GW HOSTING wrote:

hi;

so how did u get it to work?

thanks

Michael

The text file can be created with notepad like so (100,101,102,103,104,105,106,107,108,109,110,111,112)

THis would be all your active extions used just use the numbers and not the ( ) save the file with what ever name you want

in IVM edit the OGM for each external line not the extensions.

click the top tab (Key Response)

click the box for (Limit acceptable values using list)

Inclusive List

Comma Delimited text file (browse to the file you create)

click ok and thats it.

when someone dials a line not used it will say thats not a valid ext...