IVM, data entry, and surveys

ncohio

I am currently setting up the IVM system to record responses to survey items. So far, all is going well, however, at some point in the survey, based on the response given, the following question is different. For example, if the questions states. "Do you like cheese? Press 0 for no and 1 for yes" I want the next question to be different depending on whether or not the person selected yes or no (i.e. "Is your favorite cheese brie?" for yes or "Do you like sausages?" for no.) I am not sure what setting I need to change to make the following question change based on the response or if this is even possible. Please let me know what advice you have. Thanks.

pythonpoole

The first thing I would like to point out is that you should follow the ISO (International Standard) for IVR input. In this case, you should use 1 for Yes, and 2 for No. Zero should never be used for input, under the ISO, it is strictly reserved for operator/assistance access.

As for your question, it would be a simple case of sending the caller to the QuestionX OGM when they press 1 and the QuestionY OGM when they press 2. On those question OGMs you can then decide to continue to flow out into separate sets of OGMs or have them continue on with the same set of questions. It also depends how you have your survey set-up, are you recording the answers to a database using a plug-in or logging them using log feature in the advanced tab?