Blacklisted phone numbers

lmdata

Is it possible to put in a blacklist in Axon to block phone salesmen?

I can't find it in any menu, but maybe in registry or in a config file.

pythonpoole

Axon does not support this feature natively.. however I think there may be a way to accomplish what you are trying to do. If you had a softphone set-up as an extension that could check the caller ID against a blacklist and then quickly answer and hang-up if the number is on the list... then any incoming call on that ring group would also ring the soft phone and if the number had been black listed the call would immediately be answered and disconnected. If you wanted, you could add a delay of 1 second to the other extensions in the group so that a black-listed caller wouldn't cause the other phones to ring at all (where as without a delay, a black-listed caller would still ring once).

The problem is, I do not know of any soft phone with that type of black-listing capability.

d1rage5

pythonpoole wrote:

Axon does not support this feature natively.. however I think there may be a way to accomplish what you are trying to do. If you had a softphone set-up as an extension that could check the caller ID against a blacklist and then quickly answer and hang-up if the number is on the list... then any incoming call on that ring group would also ring the soft phone and if the number had been black listed the call would immediately be answered and disconnected. If you wanted, you could add a delay of 1 second to the other extensions in the group so that a black-listed caller wouldn't cause the other phones to ring at all (where as without a delay, a black-listed caller would still ring once).

The problem is, I do not know of any soft phone with that type of black-listing capability.

if you are using the IVM you can block nubers with CID.

goto settings then caller id the enable the call id block and put the numbers you want to block or you can enable the blocking of private or unknow numbers.

you have options to send them to a OGM or just drop the call.

pythonpoole

Yes you could use IVM. If you wanted it to ring your phones (after passing the blacklist check) you could set the OGM to transfer to your Axon ring group.

lmdata

pythonpoole wrote:

Yes you could use IVM. If you wanted it to ring your phones (after passing the blacklist check)

you could set the OGM to transfer to your Axon ring group.

Thanks for your suggestion, but I do not have IVM nor OGM.

The idea with an extension to a softphone that kills all blacklisted numbers seems good,

but as you said, the problem is to find a soft phone with that type of black-listing capability.

lmdata

id35 wrote:

the problem is to find a soft phone with that type of black-listing capability.

Still no softphone to recommend for this?