Issue When Calling Disconnected Phone Numbers

8675309

I have been attempting to use express talk as a replacement for my office phone. I make a lot of calls during the day, and sometimes I get a telephone number that was written down wrong or has been disconnected. Unfortunately with express talk it just rings and rings and rings until it times out. I also noticed that if you call somebody that has a ring back tone you do not hear their ringer, you hear the default express talk ringer. I'm wondering if there's any way to disable the express talk ringer, and hear what's going on the other side. I know that I've used other VoIP phones and actually hear what's going on the other side.

Thanks for your help.

LILO

8675309 wrote:

I have been attempting to use express talk as a replacement for my office phone. I make a lot of calls during the day, and sometimes I get a telephone number that was written down wrong or has been disconnected. Unfortunately with express talk it just rings and rings and rings until it times out. I also noticed that if you call somebody that has a ring back tone you do not hear their ringer, you hear the default express talk ringer. I'm wondering if there's any way to disable the express talk ringer, and hear what's going on the other side. I know that I've used other VoIP phones and actually hear what's going on the other side.

Thanks for your help.

This feature is called "Early Media" and I've allredy asked for it.

http://nch.invisionzone.com/index.php?showtopic=8749

As you can see there is no reply.

Due to lack of early media support I was obliged to remove ExpressTalk and use SJPhone.

pythonpoole

For your first problem, I think this may have to do with your VoIP provider. The provider should signal back to Express Talk if a number is unavailable/disconnected and Express Talk should then play its universal busy/error tone and report the error in the status window. Also, you are correct, Express Talk will play its own ring-out tone until the other party actually answers the call (ignoring error announcements and third party ringing), and so far there is no way of avoiding this.

8675309

LILO wrote:

This feature is called "Early Media" and I've allredy asked for it.

http://nch.invisionzone.com/index.php?showtopic=8749

As you can see there is no reply.

Due to lack of early media support I was obliged to remove ExpressTalk and use SJPhone.

this is a feature I need extremely badly. I am an insurance agent, and call about 100 people per day sometimes the number is wrong and I sit there for 30 to 45 seconds before I figure it out.