Data Entry

Darko

Hi,

I'm IVM AA version 4.05 and I'm having a problem with Data Entry OGM. Users are supposed to input a 9 digit phone number using their keypad, however the problem is that some (or most) key presses are getting recorded twice.

Here is what a typical log entry looks like (this user was trying to input 040122xxx):

07:37:57 Caller pressed key [0]

07:37:57 Caller pressed key [4]

07:37:58 Caller pressed key [0]

07:38:01 Caller pressed key [1]

07:38:02 Caller pressed key [2]

Of course this doesn't happen always (especially when I want to reproduce it :huh: ), but as it appears from the log files, at least one digit is getting recorded twice for most users, which doesn't make the entire system very usable

Any ideas?

Thanks,

Darko

Ciao121

Hi,

I'm having the same problem (in my case it happens always).

This happens calling from a cell phone. If I try from a voip phone no entry is catched (maybe a phone problem?). I only made those tries

pythonpoole

I think this is more a problem with the modem hardware you're using than anything else. Perhaps you should contact your modem's manufacturer and see if they have new/patched drivers that may fix the problem.

@[deleted], sometimes VoIP key presses are not detected if the VoIP provider is using an incompatible signalling method (there are about 4 different ways to send key presses using VoIP).

Ciao121

When I try to call via a voip phone I can set it to send DTMF via: Audio - RFC 2833 - SIP Info.

Changing those setting make the IVM receive it the entry twice (same result that I have from a mobile phone).

Anyway IVM is on a voip line (so no hardware modem is installed).