IVM >> AXON Config

gronkstar

Hey Guys,

look i have been trying to sort this out but from reading the offline help manual i think but not sure if it answers my question. "IVM does not transfer calls from voip to ordinary phone line... How bout the reverse?????

look let me explain it a bit better.

i am trying to setup a push button phone system so clients ring up push a button eg lets say Sales and thats 4. The client hits 4 and it redirects them. the thing is im not 100% sure how to do that. If i go dial it dials the call and then hangs up and doesn't transfer the call to my softphone where i want it. if i go transfer using any of the options i get can transfered and right under that call ended or i get the voice message " this is a message from IVM Messaging attendant press 1 to accept 2 to reject you hit 1 and it hangs up anyways and doesn't redirect the call i have the extensions set i want Sales to go to extension 148 in the ogm setting i go transfer to 148 and i get what i said above

any one able to help?

pythonpoole

Unfortunately the reverse is also true. Unless you use some kind of FXO device (like an SPA3102 adaptor, or a telephony board with carousel installed) and 'convert the line to voip,' Axon won't be able to interface with it properly.

gronkstar

ok can you give me some Prices for this hardware in either Australia Or USA im an Australian Resident, but can order from the usa if i am given the correct information and i know what i am looking for.

can you help me find what i need to find

p.s what if i was to find a peace of software that did what you were saying i have a voice enabled dial-up card and if i could get a peace of software that could read the data coming on from the card like IVM does and convert it to voip it should be ok... correct??

pythonpoole

p.s what if i was to find a peace of software that did what you were saying i have a voice enabled dial-up card and if i could get a peace of software that could read the data coming on from the card like IVM does and convert it to voip it should be ok... correct??

.. You can try searching, but I am fairly confident no such software exists. I'm not sure of the technicalities, but voice enabled modems seem to be restricted to just answering (e.g. with an automated attendant) or for voice mail, I have yet to find many other applications for such hardware. A modem can be configured to transfer calls, but only initiate a transfer on the same phone line, not to Axon itself.

NCH sells the 3102 adaptor you're looking for here - for about $100 USD (Can be obtained on ebay for lower)

There are also telephony boards you can buy that (in combination with the free Carousel software) can perform the same function as the 3102.. however they are a bit pricier, around $200 minimum I think.

gronkstar

i have a mate that has one of thise hes uses fakatol.com.au if thats how you spell it dosent convert from phone line to voip its goes the operasite way from voip to phone line so u can answer it i need it to go from phoneline to voip so i can get it to be transfered around

pythonpoole

I know that is what you want, and that is what the 3102 adapter does (note that Linksys/Sipura makes many versions of these adaptors that look exactly the same, but perform entirely different functions).

Also note that the 3102 also does voip to phone line (and at the same time, phone line to voip), so it is still possible your friend has the same model and is simply not using the phone line to voip feature. However most providers give out PAP/PAP2/PAP2T adaptors (including Faktortel I think) which are practically identical in looks to the SPA3102 and the SPA3000 (I have both the 3000 and PAP2T and the difference in size is negligible and even the labels do not clearly distinguish them).

gronkstar

ok im going to send you an im, with my e-mail address can you tell me places to look and what for i really need this for my business's call center. i had a look on ebay for 3102 and there was nothing any ideas?

pythonpoole

I never received your PM, but here are some links:

AltoEdge: http://www.nch.com.au/hardware/fxo.html

Ebay: http://search.ebay.com.au/search/search.dl...op=1%26fsoo%3D1

In AU or ships to AU:

https://www.warcom.com.au/shop/flypage/Networking/Voip/1505

https://www.mynetfone.com.au/shop/voip-devi...inksys-spa3102/

Not sure about AU shipping:

Voip Store: http://www.888voipstore.com/linksys-spa-3102-pr-16377.html

Voip Link: http://www.voiplink.com/Linksys_SPA_3102_p...ys-spa-3102.htm

Note: The only difference between the 3000 and 3102 is that the former doesn't have a built-in cable/dsl router.. so assuming you have a router already you only need the 3000.

gronkstar

Ok... i have just asked someone on ebay about the device listed below please advise if tis the right device and ill buy it i need this call centre up like yesterday.. its really important that i get it up asap next is the fun task of getting it to talk to Axon im still lost in how i am gong to do that unless i transfer all calls to extension 388 which is call attendant and if i dial that from a softphone i get the menu that id get if i called by phone

is this the right device http://cgi.ebay.com.au/ws/eBayISAPI.dll?Vi...sid=p2759.l1259

btw i have a modem / router but dosent matter if i have 2 right.. ill just turn the router off on one

pythonpoole

Yes, that is the right device, and you are correct, having the SPA3102 should not disrupt your current router's operation. Now I will be honest here, hooking the SPA3102 up to Axon is a bit tricky. Having said that I have written a step by step guide to set it up and so has NCH, so just so long as you follow it correctly, you shouldn't have much of a problem (hopefully).

gronkstar

ok since you have been a great help.. can i have your step by step guide

pythonpoole

My guide is located here: http://nch.invisionzone.com/index.php?showtopic=5091

NCH's guide is here: http://www.nch.com.au/hardware/setup/fxo.html

gronkstar

I was wondering do you have Msn Messenger or some other chat client that i can talk to you on while i am setting up this.. i bought the item now i am just waiting for it to arrive

pythonpoole

I've put my MSN address in my user profile.

gronkstar

pythonpoole wrote:

I've put my MSN address in my user profile.

i sent you an email almost a week ago and haven't received anything back from you?

pythonpoole

Sorry, you sent it through the forums and I tend to ignore those e-mails as they're usually just to let me know someone has posted a new topic or something, in which case I just check the forum for new posts.

Replying to you now.