Creating a call directory OGM

mullen490

So I have successfully created a multi-OGM system, including an OGM I've called 'Directory'.

Here is what I'd like:

When a caller chooses the option that leads them to the Directory, instead of having something like:

For Jim, press 1

For Mary, press 2

For Mike, press 3

I'd like to have something like:

Please type the first 3 letters of the person you'd like to reach, followed by the pound sign.

I know this can be done by 'Data Entry (variable)' option under the Key Response tab, possibly using a plugin, but I can't tell by reading the manual how to go about doing something like this.

Can anyone give me some hints to getting started?

Thanks! :huh:

pythonpoole

For this type of application, you will need to build or have someone build you a custom plugin. Typically, the way this would work is by having an OGM ask to input the first 3 characters, and then storing that value to a variable. Then running a plugin and sending that variable to the plugin executable. The plugin (programmed in a language like C++, PHP, etc.) will then have to have a searching algorithm implemented that can reference a database and find the matching person. The plugin could then return the matching name and number as variables, along with a command to go to the next OGM which would ask the caller to confirm, e.g. "Is Mike the person you want to call? Press 1 for yes, and 2 for no" and if the caller confirms, initiate a blind (or confirmed) transfer to the number that was sent by the plugin and stored in a separate variable.

It sounds pretty complicated, but it's actually fairly straight forward. However it'll become a lot more complicated if the directory is large and there is a possibility of several matches.

mullen490

pythonpoole wrote:

For this type of application, you will need to build or have someone build you a custom plugin. Typically, the way this would work is by having an OGM ask to input the first 3 characters, and then storing that value to a variable. Then running a plugin and sending that variable to the plugin executable. The plugin (programmed in a language like C++, PHP, etc.) will then have to have a searching algorithm implemented that can reference a database and find the matching person. The plugin could then return the matching name and number as variables, along with a command to go to the next OGM which would ask the caller to confirm, e.g. "Is Mike the person you want to call? Press 1 for yes, and 2 for no" and if the caller confirms, initiate a blind (or confirmed) transfer to the number that was sent by the plugin and stored in a separate variable.

It sounds pretty complicated, but it's actually fairly straight forward. However it'll become a lot more complicated if the directory is large and there is a possibility of several matches.

Thanks for your reply! This was very helpful.