glendower wrote:
You have had a problem simular to mine. It all stems from the fact that NCH are so keen to take your money they provide no opportunity for you to review your purchase and personal details before they take you money.
In my case I didn't notice that THEY had already preselected an item for purchase that I didn't require, cost £100 ish, so I have paid for something I didn't require or choose. I have emailed twice and not even had the courtsey of a reply.
I wouldn't reccommend doing business with these people and I think our chance of getting a reply are slim.
Peter
Update
Just to note that my problem has been fully resolved, thanks to the help of Allison and Emma at NCH. I have suggested that it might be useful for NCH to be aware, for future reference, what I think went wrong.
The fault was mine at the outset (I put my hand up) as I inadvertly typed in a wrong email address when ordering the software (I clumsily accidentally added one character). I realised this as soon as I submitted the order form, but by then it was too late. I tried to rectify this by immediately sending an email on the support form, with the correct address, but clearly this information was not read into the system, as (I assume) the database retained the wrong address. And I think NCH must have continued using that address for subsequent emails replying to ones I sent via the help forms etc. My own ITS people have found that no NCH messages were received by our server on the relevant dates.
All's well that ends well, but could I suggest that in future the NCH order form (a) insists that the user enters their email address twice (to check that it was entered correctly), and (
allows the user to review all the information before submission. Other sites do this.
Perhaps I was the only person to make this mistake, but remember Murphy's Law. And I'm not an inexperienced novice. I've been using computers for 25 years.
Anyway, many thanks for your help in sorting matters out.
Ralph
