CAHTA Inactive,no line detect

deeps

Hi there..

I have recently downloaded the trial version of IVM attendant for my office..i installed the same on my server Windows 2003 two daysback. I have a EPABX system installed ..that day the IVM ran fine..and showed me all the lines active on my EPABX.

It has now suddenly stopped showing the telephone lines in my office and is just displaying four icons on the bottom bar which displays CAHTA inactive..I cant add any other lines ..tried trouble shooting my Synway box ..reinstalling all sorts of drivers..the last driver being used was Shciti.4.7.3.0 didnt find the Shciti4.7.2.0 as recommended on your site..I have call recording software which also uses the same USB board..

can some one help..what the problem could be.does it have anything to do with the EPABX..but in this case then why would it show CAHTA inactive.?

New problem too..i tried running the software and it gave me the memory dump blue screen..

Pl help.

pythonpoole

Did you have the problem before installing the call recording software? You will find that Windows does not like to share hardware with different programs and that if you set-it-up with call recording software, IVM will be unable to use it.

Now there is a workaround, I can't remember what the program is called.. but Microsoft did release some piece of software that allows more than 1 program to connect to the same modem device. I know this because I tried to set-up IVM in combination with a call monitor program (announced call and recorded it to call log). I couldn't get it to work, but after installing the sharing program (for a lack of a better name), both IVM and the call monitor were able to use the modem without problems.

deeps

pythonpoole wrote:

Did you have the problem before installing the call recording software? You will find that Windows does not like to share hardware with different programs and that if you set-it-up with call recording software, IVM will be unable to use it.

Now there is a workaround, I can't remember what the program is called.. but Microsoft did release some piece of software that allows more than 1 program to connect to the same modem device. I know this because I tried to set-up IVM in combination with a call monitor program (announced call and recorded it to call log). I couldn't get it to work, but after installing the sharing program (for a lack of a better name), both IVM and the call monitor were able to use the modem without problems.

Thanks PythonPoole..no i had the call recording software already installed , infact installed a new sound card on the PCI slot (Yamaha) after installing the IVM..pl do let me know the software you are referring to which would allow two programs to access the same application.Would it work if I installed a second CAHTA board..so that each of the softwares could access respective boards..but catch is both have to access same kind of tel lines.