IMV Not able to transfer calls?

nstump

How am i able to transfer calls to a extension

pythonpoole

Please provide more details about what kind of PBX or call management system you are using.

If you are using Axon, you shouldn't have to change anything, and transferring is a simple case of selecting "Transfer Call" in the OGM -> OGM Properties -> End of Message settings and entering the extension you wish to transfer the calls to.

nstump

pythonpoole wrote:

Please provide more details about what kind of PBX or call management system you are using.

If you are using Axon, you shouldn't have to change anything, and transferring is a simple case of selecting "Transfer Call" in the OGM -> OGM Properties -> End of Message settings and entering the extension you wish to transfer the calls to.

Im useing axon but the call gets disconnected.

is there any other type of settings in need to setup?

Thankks

pythonpoole

Well one cause of this could be the dialing plan set-up for IVM's extension. For example if you try and transfer to "101", and the dial plan is set to send all calls out on the external line... then IVM will attempt to transfer to the external phone number 101 and then fail (resulting in the call being immediately disconnected).

There are also other reasons this could be happening. Can the extensions you are transferring to receive calls normally? (e.g. if you phone them with Express Talk rather than transferring through IVM)

If they cannot answer a direct call, then there is a more serious problem that lies with the softphone/VoIP phone on the other end, not IVM.

nstump

pythonpoole wrote:

Well one cause of this could be the dialing plan set-up for IVM's extension. For example if you try and transfer to "101", and the dial plan is set to send all calls out on the external line... then IVM will attempt to transfer to the external phone number 101 and then fail (resulting in the call being immediately disconnected).

There are also other reasons this could be happening. Can the extensions you are transferring to receive calls normally? (e.g. if you phone them with Express Talk rather than transferring through IVM)

If they cannot answer a direct call, then there is a more serious problem that lies with the softphone/VoIP phone on the other end, not IVM.

I works when i use voip to see if the phone can work but wont transfer how can i setup the correct dial plan?

Thanks

nstump

how can i setup the correct dial plan?

pythonpoole

In Axon's web config,

Dialing Plans -> Default -> Add Dial Rule

If number starts with: 9

-> Remove Digits: 1

-> Prepend:

-> Dial on line: Your <VoIP Line>

-> Save Changes

If none of the above applies, dial on line: [Extension]

-> Save Changes

This is an example of a dial plan that will send calls out to your VoIP line if they start with the digit 9, and send all other calls to their respective extension destination. You can also make a dial-plan that works in the opposite way (all calls go out on external VoIP line except if they begin with a particular digit, in which case they are routed to the extension instead).

nstump

Would i need to change anyting on IMV

pythonpoole

No, you shouldn't have to change anything. Just make sure IVM is set-up correctly with an extension in Axon and that the extension in Axon is set to use the dial-plan you modified earlier.