Transfer Nightmare

peterhuyse

Hello Clever People!

Transferring calls via IVM turned into a nightmare for me over the last days!

I make IVM call an outbound number -- an extension or a real number, doesn't matter -- which is answered by an OGM. This OGM has a key assigned (2) that goes to Transfer Call... I chose blind transfer, but any other option has been tested, and a number, of course, which is also an extension (or a real number - same result)

All goes fine, the number I enter is dialed and by IVM and is answered just fine. Only, no actual transfer is made: I can't hear what the other side is saying, not that it would matter since the call is dropped, on both sides, 4 or 5 seconds after having been established.

My IVM version is 4.00 and is running on a Windows 2003 server. I am using voipbuster for SIP calls, but this is irrelevant since the problem occurs independent of SIP calls.

I lost my hope in (paid) support and turn to you to shed some light on this problematic issue. I'm sure I must be doing something wrong... Your help is greatly appreciated!

Thank you!

Peter

pythonpoole

Well some VoIP services do not provide a call transfer service or atleast do not provide a way for IVM to initiate and handle the transfer properly.

As for analogue devices, you will need to adjust the transfer/hook flash code depending on the telephone service you are using. The default !, is likely to only be suitable for transferring calls on some PBX systems, and is unlikely to be successful with your standard telecom provider.

peterhuyse

Thank you, pythonpoole, for your kind answer...

The point is, actually, that I am only working with extensions here. Via Axon. And, I can do the transfer all right, it just cuts off after 4 seconds.

I have read all comments on dificulties with Voip providers, but that's not the case here at all... Lucky me, otherwise there would be no solution at all. This must have a solution, I'm sure...

Thank you!

Peter

pythonpoole wrote:

Well some VoIP services do not provide a call transfer service or atleast do not provide a way for IVM to initiate and handle the transfer properly.

As for analogue devices, you will need to adjust the transfer/hook flash code depending on the telephone service you are using. The default !, is likely to only be suitable for transferring calls on some PBX systems, and is unlikely to be successful with your standard telecom provider.