URGENT: Axon Dropping Out

christopherdowns

Hi THere

Axon is dropping out on me after every 5 calls this is what i get in the log please help

23:35:11 Call sip:90273228957@202.180.76.161 -> 701 answered

23:36:29 Call sip:90273228957@202.180.76.161 -> 701 disconnected

23:42:16 Cannot find any contacts in group "701".

23:42:16 It is possible no phone is connected logged on.

23:42:31 Stop web server

23:42:31 Stop telephony engine

23:42:32 Axon Exit

23:42:33 Axon started

23:42:33 Starting telephony engine...

23:42:33 SIP Private IP is: 10.1.1.5:5061

23:42:33 Unable to auto-detect public IP. Using private IP

23:42:33 SIP Public IP is: 10.1.1.5:5061

23:42:33 Starting web server...

23:42:33 Control window connected to background service

23:42:33 SIP Private IP is: 10.1.1.5:5061

23:42:33 SIP Public IP is: 10.1.1.5:5061

23:42:35 Attempting to register sip:039749043@2talk.co.nz

23:42:35 Registered as: sip:039749043@2talk.co.nz

pythonpoole

Is this a new problem (as in it worked before and not now)?

The major issue seems to be Axon cannot detect your Public IP and instead is using your private LAN IP (10.1.1.5). This is likely to cause some problems, so please go into Axon's network settings and either enable STUN servers, or specify your public IP address in the appropriate fields. If you are still encountering problems, come back here.

The other problem is that for some reason it seems the group 701 doesn't have any active extensions. Is it possible none of the extensions in group 701 are actually registered properly with Axon?

christopherdowns

pythonpoole wrote:

The other problem is that for some reason it seems the group 701 doesn't have any active extensions. Is it possible none of the extensions in group 701 are actually registered properly with Axon?

Hi There

The only extn in group 701 is the IVM, it was working and now its not, My STUN servers are already enabled and i dont have a static IP

pythonpoole

Are you sure you have correctly forwarded the necessary ports on your router? If Axon cannot automatically detect your IP it indicates there is a serious problem in terms of inbound/outbound data transmission on the VoIP ports and could likely cause such problems as you are having.

christopherdowns

pythonpoole wrote:

Are you sure you have correctly forwarded the necessary ports on your router? If Axon cannot automatically detect your IP it indicates there is a serious problem in terms of inbound/outbound data transmission on the VoIP ports and could likely cause such problems as you are having.

Hi There

it just seems to be this consistans error that group 701 cannot be found, it is not interlinking into IVM all of a sudden which is installed on the same PC

emanborg

Christopher Downs wrote:

Hi There

it just seems to be this consistans error that group 701 cannot be found, it is not interlinking into IVM all of a sudden which is installed on the same PC

Dear chris,

Please disable <RECORDING> on all lines and try again.

I'm experiancing a similar problem on the new version.

Regards,

christopherdowns

Spacedout wrote:

Dear chris,

Please disable <RECORDING> on all lines and try again.

I'm experiancing a similar problem on the new version.

Regards,

E

Hi There,

how do i do this?

Chris