I manage a transcription company and our people all use ES. They've had the same issue, but we've figured out what the problem typically is.
There are power saving settings that will not allow your pedal to work if they are turned on. Go to the "my computer" icon from the start menu and right click it and then select "properties." Go to the tab labeled "hardware" and click "device manager," where you will find "universal serial bus controllers" listed. Open that (click the + symbol next to it) and go to each of the USB Root Hubs listed there, opening the tab that says "power management" in each one and make certain that the box is unchecked that reads, "allow the computer to turn off this device to save power." That fixed it every time for us! Hope it works for you!
Kim N. wrote:
I also can't get ES to recognize my foot pedal. I've reinstalled the driver, the latest version of Express Scribe, with no luck. I have an Infinity 3-pedal with serial plug, plugged into a USB adaptor. Running Windows XP. What else can I try? 