geniune wrote:
You should use blind transfer in OGM transfer call settings, you also need to allow outbond calls in setings.
Good morning,
I have the OGM set as follows:
right click OGM->properties->key response->Menu (single key press)
right click OGM->properties->key response->Press 1 -> Transfer Call-> Details->Number 101->blind transfer
I also changed the settings as follows:
IVM Answering Attendant->settings->settings->Telephony->VoIP Call Attendant->properties->Options->Allow Outbound and message forward calls on this line (checked)
It still says it has transfered and drops the line while no call is transfered. Logs as follows:
08:03:50 Incoming SIP call
08:03:52 VoIP Call Attendant xxxxxxxxxxx [Answered]
08:03:52 Answering call...
08:03:52 Answered line [1 "VoIP Call Attendant"] call number [19] cid [xxxxxxxxxxx] did[198] drn[0 (0ms)]
08:03:52 Text-to-Speech Synthesis: Thank you for calling SSI
08:03:57 Caller pressed key [1]
08:03:57 Command - Transfer
08:03:57 Dialing: !
08:03:57 Dialing complete
08:03:58 Dialing: 101
08:03:59 Dialing complete
08:04:01 Dialing complete
08:04:01 Blind transfer complete so drop call
08:04:01 Call has disconnected
I noticed that the IVM has port 5070 set for SIP. I have changed it to 5060 and back to 5070 which had no effect.
Thanks again.
