IVM Always Hangs Up

[deleted]

Hopefully someone can help me out here.

I've got a simple IVM install with a Dialogic D/41H card & Windows 2000 Pro. The card seems to work ok, as the software recognizes it (and I can use the Dialogic TAPI test app), plus the caller ID info is reported, but when the call is answered, the software logs that "Line 1 Answered", then that it will play my message file, then 1 second later the call is disconnected.

It does this every time. Hopefully there is just a setting on the card or in the software that can fix this. Please help! Thanks!

Chris

[deleted]

Nobody with a suggestion? I've tried just about everything I can think of or find and I can't come up with anything. Thanks!

nchpeter

Chris wrote:

Nobody with a suggestion? I've tried just about everything I can think of or find and I can't come up with anything. Thanks!

Chris, Can you please post your IVM logs after a failed call. The logs often give a very good clue as to what the problem could be.

[deleted]

Sorry for the long wait, I'm just now getting back to this project. Here is a log of a single call made with the default answering machine program loaded:

10:00:54 Line 1 Unavailable [Answered]

10:00:55 Answered line [1 "Line 1"] call number [1] cid [unavailable] did[0000] drn[0 (6009ms)]

10:00:55 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Default Answering Message.wav

10:00:55 Command - Leave Message

10:00:55 Leave message for mailbox😃efault

10:00:55 Play system prompt: RecordTone

10:00:55 Recording File: C:\Program Files\NCH Swift Sound\IVM\MailBoxes\Default ICM000002.wav

10:00:57 Recorded message discarded because it was too short

10:00:57 Call disconnected

Let me know if anything else is required. Thanks!

[deleted]

I am experiencing the same problem,

I'm using a GVC 33.6K External, Voice, Speakerphone Modem PnP

IVM Answering Attendant v 2.43

Running on a Windows XP Professional box

I'm not exactly sure WHEN the problems started, we've been running with the system for something like 6 months, then sometime last week, we got user reports, that the system disconnected there phonecalls.

Here is the logs;

13:40:17 Line 1 Unknown [Answered]

13:40:20 Answered line [1 "Line 1"] call number [65] cid [unknown] did[] drn[1 (0ms)]

13:40:20 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start 1.wav

13:40:21 Command - Go

13:40:21 Open OGM: Start 2

13:40:21 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start 2.wav

13:40:24 Command - Go

13:40:24 Open OGM: Start

13:40:24 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start.wav

13:40:26 Call disconnected

I hear no audio, as if the wav files doesn't even get played.

Using the built in Simulator, it reports the exact same thing, however, I do hear the audiofiles being played;

13:42:02 Line 1 5555555555 [Answered]

13:42:02 Answered line [1 "Line 1"] call number [66] cid [5555555555] did[] drn[0 (0ms)]

13:42:02 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start 1.wav

13:42:03 Command - Go

13:42:03 Open OGM: Start 2

13:42:03 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start 2.wav

13:42:06 Command - Go

13:42:06 Open OGM: Start

13:42:06 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Start.wav

13:42:06 Call disconnected

Here's the Report for Start

Start

+ Press #: Go to OGM CHECK CODE.

+ Press *: Repeat OGM.25s.2 times.

> Hangup

Any ideas?

tia,

Anders.

[deleted]

Problem solved. Well, atleast MY problem ..

After browsing the forums some more, I stumbled across this post, where he explains that using RDC for administrating the box where IVM is on, sets the setting to answer line 1 with nothing.

I did a quick test, where I simply rebooted the box, and it worked.

Reconnecting via RDC reintroduced the problem.

Any chance you could fix a patch for this issue, as I really need to be able to RDC the machine everynow and then.

Anders.

[deleted]

This is the exact same problem I have. This machine is a win2000 machine dedicated to this purpose and has no other software installed. I do not use RDC and have never tried on this machine. I'm at a loss what to do next. The log files show no clue what's up. Can anyone here address this?

14:35:16 Line 1 Unavailable [Answered]

14:35:17 Answered line [1 "Line 1"] call number [21] cid [unavailable] did[0000] drn[0 (32ms)]

14:35:17 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\start.wav

14:35:19 Call disconnected

14:36:57 Line 1 Unavailable [Answered]

14:36:58 Answered line [1 "Line 1"] call number [22] cid [unavailable] did[0000] drn[0 (16ms)]

14:36:58 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\start.wav

14:37:00 Call disconnected

14:37:22 Line 1 Unavailable [Answered]

14:37:23 Answered line [1 "Line 1"] call number [23] cid [unavailable] did[0000] drn[0 (16ms)]

14:37:23 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\start.wav

14:37:25 Call disconnected

14:40:46 Line 1 Unavailable [Answered]

14:40:46 Answered line [1 "Line 1"] call number [24] cid [unavailable] did[0000] drn[0 (15ms)]

14:40:46 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Sample Start.wav

14:40:48 Call disconnected

14:41:46 Line 1 Unavailable [Answered]

14:41:47 Answered line [1 "Line 1"] call number [25] cid [unavailable] did[0000] drn[0 (16ms)]

14:41:47 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Sample Start.wav

14:41:49 Call disconnected

14:42:38 Turned Off

[deleted]

PS. I'm using a Dialogic D/4PCI and it passes all it's diagnostic tests and the demo software that comes with the Dialogic install works as billed.

[deleted]

One more thing. The call simulator works fine. This problem is script independent as the error also happens with sample scripts downloaded from the website.

[deleted]

I have the same problem, I have a Conexant D850 V.9x DFVC. I just recently reinstalled windows and now i get this problem, but before i reinstalled windows everything was fine