skype call to SIP (AXON)

d1rage5

when a skype caller calls in the uplink passes the call to axon then axon passes the call to IVM but the skype user can not dial the ext needed. it does not pass the tone used to transfer calls and they will just get voice mail after listening to the OGM 3 times.

has anyone seen how to correct this?

pythonpoole

Unfortunately this is one set-back of the Uplink software. Currently there is no way to receive the digit inputs through Uplink from Skype. The best you can do is to have Uplink calls go to another IVM extension/ogm that answers without asking for digit input and just transfers directly to an extension.. not really a solution though.

d1rage5

pythonpoole wrote:

Unfortunately this is one set-back of the Uplink software. Currently there is no way to receive the digit inputs through Uplink from Skype. The best you can do is to have Uplink calls go to another IVM extension/ogm that answers without asking for digit input and just transfers directly to an extension.. not really a solution though.

has there been any updates that have addressed this?