Pabx voicemail integration

zapptanz

I am asking for help to setup IVM to connect to a Panasonic KX TEB PABX.

My calls come in on the PABX and are sent to the extensions by an OGM and DISA to the extensions.

Currently the PABX is linked via an analog extension and a US Robotics Sportster voice modem to a

Toshiba Laptop running the IVM software. Testing so far indicates all components work well together.

What I would like to setup is that in the event of a busy/no answer the call is directed via an extension

Directly to the correct IVM mailbox and an alert is sent back to the extension that there is a new message.

My reading of the IVM information suggests this is possible?

On the Voicemail Integration Tab of my PABX I have the 3 options:

1. Cancel

2. A: send ext no.

3. B: send #6+ext no.

So far I have been able to transfer a busy/no answer call to IVM and via an OGM navigate to a mailbox however

I would like calls to go directly to the called extensions mailbox.

I have studied the help file, below, whereas much of what is included is obvious I am uncertain about 2 – maximum digits 5 - dial strings

Connecting to telephone key systems or PBXs*

Most PBXs can be programmed to send a DTMF dial string (inband signalling) when the IVM picks up the call. This string of digits is dialled within a short time after answering. You need to find the format of this string in the PBX manual.

Once you know the format of the dial string:

1 - On the Key Response tab of OGM Properties select "Data-Entry".

2 - In the maximum digits field enter the number of digits the PBX will send.

3 - Tick the "Allow # in data entry" field.

4 - Tick the "Use special digits mapping function".

5 - Click Settings button next to it. In the box next to "Advanced parsing dial string" enter the dial string in the form XXXX111XXX where 1 corresponds to the intended extension number digits and X are digits to be ignored. In the box to the left of 1 enter mailboxno (all one word all lower case).

6 - On the Message tab of OGM Properties next to "Then" select 'Leave Message for Mailbox' and type: MailBox%mailboxno%

If your PBX redirects a call meant for extension 123 it will leave it in MailBox123. You can change the settings of the "Default" mailbox if required.

On some PBXs you can also dial a string to turn off or on a message waiting light. To do this, use the "Mailbox Message Notification" options of MailBox properties.

Any help greatly appreciated.

pythonpoole

Basically it works like so:

Your analogue PBX will send the call to IVM's voice mail extension.

Assuming your PBX is set-up to do this, it will then play a series of digits (lets say for example 5 digits) which correspond to what extension was called and is busy for example.

IVM will be programmed in its answering OGM to listen for those 5 digits, and after they are entered, automatically send the caller to the voice mail box with the same box name as the string of digits sent by the PBX to IVM.

The reason why you must enter the maximum digits that will be sent is because IVM needs to know when the data entry (i.e. the PBX sending the digits) has finished so it can stop listening and send the caller to the voice mail. Otherwise IVM will just wait there for further data input or until the # key is entered (if your PBX dials a # after the digit sequence, you don't have to worry about max digits as IVM will know right away that the end of the data entry has been reached).

zapptanz

pythonpoole wrote:

Basically it works like so:

Your analogue PBX will send the call to IVM's voice mail extension.

Assuming your PBX is set-up to do this, it will then play a series of digits (lets say for example 5 digits) which correspond to what extension was called and is busy for example.

IVM will be programmed in its answering OGM to listen for those 5 digits, and after they are entered, automatically send the caller to the voice mail box with the same box name as the string of digits sent by the PBX to IVM.

The reason why you must enter the maximum digits that will be sent is because IVM needs to know when the data entry (i.e. the PBX sending the digits) has finished so it can stop listening and send the caller to the voice mail. Otherwise IVM will just wait there for further data input or until the # key is entered (if your PBX dials a # after the digit sequence, you don't have to worry about max digits as IVM will know right away that the end of the data entry has been reached).

Thanks for your reply. Sorry to have entered 2 identical topics but I received a posting failure on my first attempt.

In the case of my Pabx I assume it sends as mentioned above if choice 3. is used ( #6+ext no. ) total is 5 digits?

With regard to: Connecting to telephone key systems or PBXs

4 - Tick the "Use special digits mapping function".

What would be the form of my dial string? My Extension numbers are 301,302,303,304,305.306,307,308.

Thanks again.

pythonpoole

Edit: On second thought, it would be a lot simpler if you just selected the "Send Ext No." option in your PBX settings, instead of send "#6 + Ext No." This way there is no need for an advanced dial string or anything of the sort. It would be a simple case of setting IVM to receive a maximum of 3 digits and store it to a variable like %mailno% and then sending the caller to Voice Mail box %mailno%

Using the #6 + Ext No. method: the dial string would be XX111, meaning ignore the #6 and just store the extension number. Then just make sure you have voice mail boxes with the same voice mail box name as the extension number it belongs to.

Also make sure you tick "Allow '#' key in data entry" otherwise IVM will take the first digit (the # from your PBX) as a signal that the end of the data entry has been reached.

Set maximum digits to 5.

Let me know how this works out.