Redirect to landline

psylencer

HI People,

My names Dan, I've finally made the plunge into voip for business reasons. I've figured out how to make and receive incoming calls with the softphone so I'm assuming the hardware is working correctly.

Here's what I have and I want to do.

1 VOIP Line with a land line number attached.

1 Mobile Phone

IVM Software

Basically, all calls to go through to a machine that says "Welcome to XXX Blah blah, please wait while we transfer you to the next available operator"

Next I want the IVM system to transfer the call to my mobile phone.

Here's my problem :

I use the dial or transfer option in IVM, but i keep getting disconnected just after it tries to redirect (I can hear the disconnected signal"

Message as follows

21:47:38 Answering call...

21:47:38 Answered line [1 "VoIP Call Attendant"] call number [29] cid [MYVOIPPHONENUMBERHERE] did[MYACCOUNTHERE] drn[0 (0ms)]

21:47:38 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\OGM 1.wav

21:47:40 Command - Transfer

21:47:40 Voip Blind Transfer To: MYMOBILENUMBERHERE

21:47:40 Play system prompt: Ringing

21:47:40 Transferring sip call to: MYMOBILENUMBERHERE

21:47:40 Call has disconnected

21:47:40 Call disconnected

My question is, do I need more than one VOIP LIne for this to work? If not, what am I doing wrong and how do I get this working.

Your help is greatly appreciated.

Dan

[deleted]

Have you tried the different call transfer options? Generally you will need two lines to make the transfer, one to hold the call and the other to dial the new number. Some VoIP providers allow you to make/receive multiple calls on the same line, so you'll need to check with your provider first and then enable this within IVM.

A quick way to check if the transfer works using an additional VoIP line is to setup Axon and Express Talk. IVM would register with Axon (which acts as your additional line) and makes the transfer by dialling another extension which Express Talk is registered to.