ET BE external answering

d1rage5

i have an issue where by ET is installed remotely (outside our network) gets a call and trys to answer (at the bottom of both systems ET software it states the call answered) but the line 1 light is still blinking and then hangs up.

Now if i call from external to internal i can answer the call all day long.

also if i place someone on hold from the external ET system you never hear the professional IVM on hold music that was configured to the ip and port.

[deleted]

This sounds like a port forwarding issue, ensure that you have correctly configured your router/firewall to allow communication on the appropriate ports and that they are forwarded accordingly.