Outbound Autodialing

kolucoms6

What the use and purpose of Outbound Autodialing ?

pythonpoole

For many reasons:

- Telemarketing calls

- To quickly inform people of something (e.g. you could get IVM to immediately call several numbers and deliver an emergency message)

- You can have IVM make automated phone calls to people on request from other applications (e.g. if you are in a library/video store, you can have your library/video store management program automatically tell IVM to phone people with overdue books/videos)

- You could even use it for Wake-up calls

There are many other uses for the feature, those are just some examples.

kolucoms6

When you say telemarketing calls, dose it mean that

1) Using IVM , I can dial out numbers.

2) Once connected, it can transfer call to Express talk , via Axon , to the extension which is free ?

pythonpoole

Correct. For telemarketing calls you could

- Send out automated messages to various phone numbers

- Have IVM dial numbers and greet the person with an OGM that automatically gets IVM to transfer the caller to someone who is available to answer in the call centre

Please be aware and respect the laws of your area. In some places it may be illegal to make phone calls and deliver automated messages, or it may only be legal to do so if the person being called is already affiliated with you or is a consumer of your products for example.

kolucoms6

pythonpoole wrote:

Correct. For telemarketing calls you could

- Send out automated messages to various phone numbers

Or

- Have IVM dial numbers and greet the person with an OGM that automatically gets IVM to transfer the caller to someone who is available to answer in the call centre

Please be aware and respect the laws of your area. In some places it may be illegal to make phone calls and deliver automated messages, or it may only be legal to do so if the person being called is already affiliated with you or is a consumer of your products for example.

transfer the caller to someone who is available to answer in the call centre

When you above lines, does it mean that customer has to press any Digit before line can get transfer ?

pythonpoole

When you above lines, does it mean that customer has to press any Digit before line can get transfer ?

That is up to you. An OGM in IVM can be easily programmed to automatically transfer after a period of time (e.g. 0 seconds), or to wait for input from the caller.

kolucoms6

What is OGM ?

And can we Run IVM on individual computers with Express Talk Installed on each ?

Each computer gets 256 kbps internet line individually..

pythonpoole

IVM is designed to operate as almost a server application. Typically it runs on a dedicated computer and all other programs that need to use it (e.g. Express Talk) on different computers connect to it via the local area network. I wouldn't recommend having multiple installations of IVM on different computers for several reasons:

- You would have to purchase new licenses for each computer you wanted to run it on (which will get quite costly)

- Maintenance of the system will be much more difficult, and if you need to change how one program operates, then you'd need to go to each one individually and change it (although IVM has some sort of auto-update feature that looks for new config files in a network location, I've heard it is a bit buggy but personally haven't tested it)

- The cost of having several high performance computers available to basically just run IVM wouldn't be feasible, and if you did use them for other uses (such as web browsing) you risk causing quality loss and/or disruptions to any phone conversations.

Also my other concern is when you say each computer gets an individual 256kbps line... usually what happens is a business will have one 256 kbps line and they use an intelligent switch which can split the internet connection up for several computers without seeming as though there is any lost bandwidth. When it comes down to technicalities, no matter how fast the switch can "switch" you can't make bandwidth from nothing, and it'd be impossible to guarantee each computer 256kbps of bandwidth.

If your business truly has for example 10 completely standalone internet connections for each computer (which frankly I cannot see happening, I've certainly not heard of businesses doing this, and it'd be much cheaper and easier if the computers were all on a shared LAN network and could access one internet connection. But anyway, assuming this is the case, you will have problems getting all your extensions communicating to each other because you won't be on the same LAN, and this just adds new layers of difficulties and unnecessarily complicates things.

kolucoms6

1) Reason for being Internet on each line is because its not a lease line but its a broadband

2) We have 2 Lan card on each computer, so that we can retain LAN through one ethernet card and through another we get internet.

3) Lease line is not available in our area , due to high cost of installation

4) We thought of using Axon on Lan, but as we are getting internet on each computer, we cant use Axon :-(

pythonpoole

Well you should be able to use Axon. Just so long as you have a LAN, as you said, then the extensions should be able to connect to Axon via the internal LAN IP address of the computer with Axon.. and then Axon can use the broadband connection on the computer to connect to the external VoIP providers. Although you can only use one of the 256kbps connections with Axon.