Does any one know how to change the silence detect time on IVM v 4.03? I am running outward bound calls but the audio starts playing before the phone or answering machine picks up. I found the quote below on knowledge base but can't figure our how to increase silence detect time to 2s. Any help would be greatly appreciated
---------------------------------------------------------------------------------------------------------------------------"Outward bound calls start too early or too late
If the silence detect time is set to 1s the IVM interprets the time between rings as a answered call and starts after the 2nd ring. If the silence detect time is set at 2s the IVM only starts when the call is answered but there is a 3 second delay before the OGM message begins.
Unfortunately there is nothing that can be done about this in the IVM because the IVM uses a software based answer detection. You might be able to persuade your telephone company to use a different ring pattern on your line. "