Default Mailbox Mystery

tviles

We are getting voicemails in the default mailbox from callers. Question is how is this happening? 1 - 7 is Go to OGM 8 is no response 9 is repeat OGM 0 is hang up * access mailbox controls # is No Response We have tried calling in a hitting buttons but cannot figure out how to make a voicemail end up in the default but yet callers are occasionally leaving one in there. No a real problem for us we are just curious.

IVM 4.03 on Vista Home Premium

[deleted]

IVM logs all calls made to it, have a look through these and locate when it's diverting the caller to the mailbox (File -> View or Print Call Logs). Then trace back what the user did and see if you're able to replicate the issue.

tviles

Starts at about 13.50.38 hit 6 to go into Rory's mailbox and message went into default mailbox.

The email address used for IF anything goes into default is woods email.

I put the xxxxxxxxxxxxx's in there.

00:00:00 Date: 2007-09-26

08:19:22 Call disconnected

08:25:36 Call disconnected

08:52:56 Call disconnected

09:59:35 Call disconnected

11:18:12 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

11:18:13 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [501] cid [unknown] did[] drn[1 (6006ms)]

11:18:13 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

11:18:49 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

11:19:25 Command - Polite Hangup

11:19:25 Play system prompt: GoodBye

11:19:29 Call disconnected

13:06:50 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

13:06:51 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [502] cid [unknown] did[] drn[1 (6006ms)]

13:06:51 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:07:27 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:08:03 Command - Polite Hangup

13:08:03 Play system prompt: GoodBye

13:08:07 Call disconnected

13:27:20 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

13:27:20 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [503] cid [unknown] did[] drn[1 (6006ms)]

13:27:20 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:27:56 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:28:33 Command - Polite Hangup

13:28:33 Play system prompt: GoodBye

13:28:37 Call disconnected

13:49:45 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

13:49:45 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [504] cid [unknown] did[] drn[1 (6006ms)]

13:49:45 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:50:12 Caller pressed key [3]

13:50:12 Command - Go

13:50:12 Open OGM: Street Department OGM

13:50:12 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Street Department OGM.wav

13:50:38 Caller pressed key [9]

13:50:38 Command - Go

13:50:38 Open OGM: Spring Hill Public Works OGM

13:50:38 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

13:51:10 Caller pressed key [6]

13:51:10 Command - Go

13:51:10 Open OGM: Rory Hxxxxxxx OGM

13:51:10 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Rory Hxxxxxxxxx OGM.wav

13:51:29 Command - Leave Message

13:51:29 Leave Message for Mailbox: Default

13:51:29 Play system prompt: LeaveMessage

13:51:31 Play system prompt: RecordTone

13:51:32 Recording File: C:\ProgramData\NCH Swift Sound\IVM\MailBoxes\Default ICM000186.wav

13:51:41 Call disconnected

13:51:41 Sending Email to: woodst@sxxxxxxxxx.com

13:51:41 Sending Email

13:56:40 Email sent

13:56:40 Sending Email to: woodst@sxxxxxxxxx.com

13:56:40 Convert Wav File Format

13:56:40 Sending Email

13:56:59 Email sent

14:23:46 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

14:23:46 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [505] cid [unknown] did[] drn[1 (6037ms)]

14:23:46 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

14:24:22 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

14:24:59 Command - Polite Hangup

14:24:59 Play system prompt: GoodBye

14:25:03 Call disconnected

14:55:12 Call disconnected

15:19:35 Call disconnected

15:23:12 Call disconnected

16:01:58 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

16:01:59 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [506] cid [unknown] did[] drn[1 (6007ms)]

16:01:59 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

16:02:35 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

16:03:12 Command - Polite Hangup

16:03:12 Play system prompt: GoodBye

16:03:16 Call disconnected

16:11:23 MultiTech Systems MT5634ZPX-PCI Unknown [Answered]

16:11:23 Answered line [1 "MultiTech Systems MT5634ZPX-PCI"] call number [507] cid [unknown] did[] drn[1 (6006ms)]

16:11:23 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

16:11:27 Caller pressed key [8]

16:11:59 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\Spring Hill Public Works OGM.wav

16:12:36 Command - Polite Hangup

16:12:36 Play system prompt: GoodBye

16:12:40 Call disconnected

23:59:55 Date: 2007-09-26