alexandermartin wrote:
I have used Switch and decided to upgrade to Switch Plus. I checked the price and must confess to being more than a little annoyed about being charged for Silver Technical Support which I did not want, nor will I use. Has anyone else experienced this? Can anything be done about it.
Comments appreciated.
Kindest
Gordon
I too have had a problem with purchasing from NCH. I bought VRS (single line version) but ended up with both the single & milti line versions. I didn't notice that NCH had pre selected the multi line version for me. At no time was I given the opportunity to review my order before payment was taken, it wasn't until I recieved an e-mail that I realised I had paid for the multi line version.
I have emailed NCH twice about a refund and had no even had an acknowledgement back from them. Every other company I have bought from gives purchasers the opportunity to review and amend their order prior to confirmation. Had this facilty been presented to me we would not be in this problen, then again they wouldn't have £100 of my money!
Has anybody else had simular problems and were they resolved?
Regards
Peter