hi all using "pseudo-transfer" as desribed here
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"Using attendant type menus on a single line (eg. Home or Small Business use)
This is called pseudo-transfer. The call is not really transferred. IVM plays an "on-hold" message while announcing who the call is for through the speakers. When you pick up a call you just press # to 'take' the call. Otherwise IVM can be set to send the call to a voice mail box after a set time.
The summary instructions are: (1) Create an OGM (the "Hold OGM") with an message of say "please hold the line" then say 3 minutes of "hold" music". (2) Under the Key Response tab of the Hold OGM's Properties have: Press '#' - Hang-up (immediate). (3) Under the Advanced tab of the Hold OGM's Properties, tick the "announce call through speakers" option and browse to find a suitable wav file (ideally this could say... "Call for ..."). (4) Under the Key Response tab of the Main OGM's Properties have Press 1 - "Go to OGM... Hold OGM". When a caller presses 1, you will here the account file (eg. Call for Jay") through your speakers while the caller hears hold music. To 'take' the call simply pickup the phone and press #."
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works grt!
i have announcement file playing as long as the moh (ivm) is playing.......
when i press # to stop ivm, it will not kill the external announcement file, i have to turn speaker volume
down to stop the caller from hearring the announcement file.
i rather kill the mp3 file than shorting it
is there a fix i overlooked
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got this fix from a buddy
instead of "hangup" create new ogm "killanouncement", all keys "noresponse", create
killanouncement.txt file rename to killanouncement.mp3,tick "announce call through" in your new ogm, select this file to play as an announcement file in your new "killanouncement" ogm
benefit: you can play your announcement files for the duration of the music on hold time.
a "fixme" in my book for the longest. (-: