nchto wrote:
You will need to go through our registration support system. Explain your case clearly and nicely. Our support staff didn't write the software, but they are able to help you with licensing issues.
You could also just install v4.02 again 
I understand that the support staff didn't write the software. Unfortunately, I haven't seen any other way to connect to someone in your company. I can't find an 800 number. I tried E-mail but they won't respond because I didn't pay the extra cost for support so this forum seems to me the only way to communicate with the company.
As you can clearly sense, I am very frustrated with this product and this company. After spending $600+ for the software and CAHTA board, I do not have a piece of software that will answer my phone and send me an E-mail (version 4.02 has an bug in the E-mail system). I am still running 4.02 because it is the version that comes closest to working properly.
This is not meant as a personal attack on anyone, I'm sorry you took it that way. I just want something that works as advertised. If you had spent $600 on a TV and could only get 30 channels, then waited 6 months for a fix, and then were told it would cost you more to get the other channels, you would be pretty upset too.
How can I get to this "registration support system" and what do you suggest I say to them?
Thank you
