Which other SIP VOIP providers work well with IVM

bookman

I took a look at the listing on:

Express Talk VoIP Softphone for Windows - SIP Service Providers

"PC to Landline SIP Service Providers"

http://www.nch.com.au/talk/sip.html

I was wondering whether there may be providers in the Asia Pacific providers for countries like Singapore, Malaysia, Thailand, Indonesia, Hong Kong.

Are there any users here who has found SIP Service Providers from which you can purchase a phone number to use with IVM and has used it successfully.

This is a number that we can have people call into IVM Telephone Attendant and be able to have IVM Telephone Attendant respond to their key presses

There are some VOIP providers like SkypeIn which provide a number in for example Hong Kong, but I read in this forum that IVM needs a SIP based VOIP provider and SkypeIn is not one of them. See below.

"Sorry, IVM will only work with SIP based VOIP services. Skype does not use this so it will not work with IVM."

http://nch.invisionzone.com/index.php?show...;st=0#entry2531

What about Talqer ?

Will Talqer's Talqin work with IVM ?

TalQer

"TalQer offers TalqIn numbers from 38 countries, including Argentina, Australia, Belgium, Brazil, Bulgaria, Canada, Chile, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guatemala, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Turkey, the United Kingdom and the United States. We are constantly working to expand the number of countries we provide telephone numbers from so chances are your country will be added soon."

http://talqer.com/talq_in.html?&pBeaXU..._joCHzOGYzXd6Rj

Perhaps NCH can help us users and potential users with an expanded list of Service Providers that provide SkypeIn and TalqIn type numbers that work with IVM Telephone Attendant.

Otherwise, we are left shooting in the dark.

Of course forum subscribers can help chip in with their own personal suggestions and successes.

More hands make light work.

Are there some minimum key questions we can ask a Service Provider when trying to identify these "usable" Service Providers.

So if I were to email some of these Service Providers, what should I be asking them ?

pythonpoole

I am not from Hong Kong, nor can I read the language on the site, but from what I read on another site... Hong Kong Broadband http://www.hkbn.net/ and http://www.hkbn.net/BBphone/offer.html may be able to provide the services you're looking for. I'm sorry I can't be more helpful.

In terms of using SkypeIn, there is technically a way to connect Skype to IVM using NCH's Uplink software, but there are still a couple of 'bugs' in it that need to be sorted out. (especially to do with multiple simultaneous phone calls, and accepting DTMF input (like press 1 to do this, 2 to do that)).

In terms of the questions to ask the service provider.. any service that supports the

- SIP Protocol

- G711 (alaw/ulaw) OR GSM codecs

Should be fine.

bookman

pythonpoole wrote:

I am not from Hong Kong, nor can I read the language on the site, but from what I read on another site... Hong Kong Broadband http://www.hkbn.net/ and http://www.hkbn.net/BBphone/offer.html may be able to provide the services you're looking for. I'm sorry I can't be more helpful.

In terms of using SkypeIn, there is technically a way to connect Skype to IVM using NCH's Uplink software, but there are still a couple of 'bugs' in it that need to be sorted out. (especially to do with multiple simultaneous phone calls, and accepting DTMF input (like press 1 to do this, 2 to do that)).

In terms of the questions to ask the service provider.. any service that supports the

- SIP Protocol

- G711 (alaw/ulaw) OR GSM codecs

Should be fine.

Thanks pythonpoole for the feedback and reference to Uplink.

Do you know of any in Singapore. I mentioned Hong Kong (likewise I can't read the language either) because it happened to be the only country in the Skypein list that was in the list of countries I mention that I may have some interest in currently apart from those mentioned in the NCH website such as USA, Canada, Australia, UK and NZ.

With respect to Uplink, if it currently cannot address the issue of DTMF input (like press 1 to do this, 2 to do that), then hopefully it can be resolved soon as without that facility, IVM Telephone Attendant with VOIP providers etc is kind of effectively not workable, at least for now. Thanks for the info in any case.

bookman

bookman wrote:

Thanks pythonpoole for the feedback and reference to Uplink.

Do you know of any in Singapore. I mentioned Hong Kong (likewise I can't read the language either) because it happened to be the only country in the Skypein list that was in the list of countries I mention that I may have some interest in currently apart from those mentioned in the NCH website such as USA, Canada, Australia, UK and NZ.

With respect to Uplink, if it currently cannot address the issue of DTMF input (like press 1 to do this, 2 to do that), then hopefully it can be resolved soon as without that facility, IVM Telephone Attendant with VOIP providers etc is kind of effectively not workable, at least for now. Thanks for the info in any case.

I signed on to a SIP phone provider just to test the viability of using an SIP Phone number with IVM.

Connecting IVM and getting it to recognise the SIP phone is no big deal,

1. Enter the SIP number

2. Enter the PIN

3. Enter the Server (Proxy and domain)

It was a piece of cake.

But getting IVM (when used with a SIP number) to respond to key presses is a totally another different matter. It did recognized the incoming call. But IVM totally refused to respond to the key presses

Surely there must be a way of identifying the SIP Number provider that has the compatibility issue solved.

We cannot be going around signing up SIP numbers.

There must be a set of criteria that we can show to the vendors.