Hello, I've been using IVM (now v 4.03) as a basic IVR with one voice modem and four mailboxes for about 6 months now and have found it performed pretty well. Recently, I tried to add the feature of "AutoHours" to increase the number of rings outside the standard hours to 5 (versus 3 during regular hours) and found it didn't work as expected. When I selected the "Increase number of rings to .... 5", IVM stooped answering calls (outside the regular hours). IVM gwould give the message:
AOpen FM56-PLX Controllerless PCI Modem Unknown [Not Answered, IVM answering mode is off]
I tired the other modes of autohours and they seemed to work. More specifically, I tired three scenerios with Autohours are here are the results:
This config works:
Weekdays: 09:00:00 to 17:00:00
Saturday: 11:00:00 to 15:00:00
Sunday: 11:00:00 to 15:00:00
Between these hours: Answer with default OGM
After hours: Answer with default OGM
This config works:
Weekdays: 09:00:00 to 17:00:00
Saturday: 11:00:00 to 15:00:00
Sunday: 11:00:00 to 15:00:00
Between these hours: Answer with default OGM
After hours: Answer with OGM: "1st Greeting" (Custom Greeting)
This config DOES NOT answer the call and give message mentioned above:
Weekdays: 09:00:00 to 17:00:00
Saturday: 11:00:00 to 15:00:00
Sunday: 11:00:00 to 15:00:00
Between these hours: Answer with default OGM
After hours: Answer with OGM: Increase number of rings to answer calls after by: 5
The only setting I changed in the three scenerios is the "After Hours" setting. Has anybody successfully changed the number of rings that it takes to answer a call after hours?
Am I missing a setting somewhere? Any help would be appreciated.
