Express Scribe not loading entire WMA file

ferrarofamily_comcast.net

I'm fairly new to Express Scribe. I have a WMA (Windows Media Audio) file that is supposed to be 43 minutes long. When I open it in Express Scribe it show a time of 09:58:36 and a duration of 02:37.

I had a similar problem the first time I tried to use Express Scribe - it showed that the file I was using then had a duration of 0. Since that was only a test file, it didn't really matter. After that I did use Express Scribe to successful work with a couple of files but, unfortunately, I don't remember if they were WMA files or something else.

I know the entire WMA file I'm trying to work with now is there because the entire file will play when I open it with Windows Media Player - the full 43 minutes.

Any suggestions?

Also, just as an aside, can anyone tell me what exactly "time" and "duration" are supposed to mean? I can't find an answer to this in the online documentation for Express Scribe.

Thanks,

Tina

Shannon

Hi Tina, I'm having the exact same problem, hence I'm looking at this board! What I'm doing is I'm waiting for the "Loading 1%" etc in the status bar on the bottom right-hand side to get all the way to 100%. It seems to be loading the audio very, very slowly. I've seen other people recommend converting the audio to .wav first, but I believe just waiting for that percentage to creep up might help you. I hope, anyway! I'm a first-time user myself, this is just what I've been able to figure out on my own.

Hope that helps, or that someone will come along with a better suggestion!

bdwinelle

One of my transcriptionists notified me of this exact problem. We've used Express scribe for over a year and this is the first time we've encounted the partial load problem. Maybe one of the mods or other users will have a solution?

bdwinelle

Time = when recording was taken

Duration = length of recording

Hope that helps.

[deleted]

This issue has been corrected with the latest versions of Express Scribe (above v4.14). Please download and install the version off our site.

Shannon

nchto wrote:

This issue has been corrected with the latest versions of Express Scribe (above v4.14). Please download and install the version off our site.

Actually, as a first-time user of the software, I downloaded v4.15 the day that I posted the message above and had the problem Tina's complaining of.

[deleted]

What file format are you attempting to load? In your previous post you mentioned that you simply had to wait for the file to load completely. The problem TinaF was experiencing was an issue relating to version 4.13 of Express Scribe.

desimmons

nchto wrote:

This issue has been corrected with the latest versions of Express Scribe (above v4.14). Please download and install the version off our site.

I recently downloaded Express Scribe (ES) and I'm having similar troubles that Shannon and Tina are experiencing on my secretary's computer. She is running Windows 2000 Professional and ES Version 4.15. I am using an Olympus digital recorder that creates a WMA file. The ES program on her computer will load the file but it loads it having zero data. I am running Windows XP and ES 4.15 on my computer and it works fine. I've even tried to download the files on my computer and copying the file to hers but ES still will not correctly load the file. Is there a problem with ES and the way it works with Windows 2000 Professional? Please help because I'm running out of tapes for dictation and I am about to go out and buy the software if I cannot get this resolved!

krnotley

desimmons wrote:

I recently downloaded Express Scribe (ES) and I'm having similar troubles that Shannon and Tina are experiencing on my secretary's computer. She is running Windows 2000 Professional and ES Version 4.15. I am using an Olympus digital recorder that creates a WMA file. The ES program on her computer will load the file but it loads it having zero data. I am running Windows XP and ES 4.15 on my computer and it works fine. I've even tried to download the files on my computer and copying the file to hers but ES still will not correctly load the file. Is there a problem with ES and the way it works with Windows 2000 Professional? Please help because I'm running out of tapes for dictation and I am about to go out and buy the software if I cannot get this resolved!

If you can load the WMA file using XP, you can try this: fish the wav file out of c:\documents and settings\[username]\application data\nch swift sound\scribe\current and load THAT into your secretary's ES. Since the obvious next trick would be to convert the WMA into wav or mp3 and try it, why not see if ES's own conversion to wav works. That may save you some tsouris (headache).

If you don't know which wav file is the one you wav in c:\...\current, go to the toolbar and click on View, and from the dropdown menu select Choose Details, and click "Date Created"; between the date and the file size you should be able to figure out which is the file you want.

Hope that gets you up and running for now. KRN