I cannot get this software to place a call on hold. I have the synway modem. We have a PBX system with privacy on the lines, so once IVM answers it, no one else can ever pick up the call. I have tried all of the flash times, and I think it should work. I have tried using the call transfer mode, which never works, and I have tried just dialing "!", thinking that would put it on hold. Is it not possible to put calls on hold with IVM?
This is very frustrating. I don't understand IVM's technical support approach where they make you buy the product before they will help you. Who is going to buy a product that they can't get set up properly during the trial? If I can't get it to work, we will just move on to another product. I'm not going to buy it and HOPE that they can get it working for me.